Telecommunications field technician

Job Title: Technical Systems Specialist



As a Technical Systems Specialist, you will play a key role in providing quality technical outcomes across a growing customer base in Australasia.

The successful candidate will support programs during the Sustainment phase and work to provide high levels of customer satisfaction while maintaining contract compliance. Based in ACT, you will provide technical support, local repair/testing, training, and Customer Service solutions to both L3Harris customers and other technical staff under Maintenance and Support programs.

This role requires some interstate travel to Brisbane, Melbourne, Perth, and Sydney. The ideal candidate will be highly skilled and experienced, able to work autonomously, act as a mentor to lower level peers, and provide guidance on tasks.



Responsibilities:

* Testing and remediation at localized levels for L3Harris supplied products.
* Coordination and collection material from various customer locations.
* Re-delivery of products to the ACT government emergency services.
* Monitoring, tracking, and controlling all assets between the customer and L3Harris Communications (Brisbane).
* Management of local delivery, storage, and effective material distribution.
* Ensuring effective communications of material status, repairs, and warranties.
* Conduct Preventative Maintenance Inspections of supplied radios.
* Liaising on product improvements/issues.
* Troubleshooting/fault finding returned materiel to ascertain next remediation step(s).
* Demonstrate strong consulting, employee relations, conflict management, interpersonal, and negotiation skills.
* Ability to develop strong trusting relationships in order to gain support and achieve results.
* Acts as a mentor to lower level peers and provides guidance on tasks.



Requirements:

The successful candidate will have:

* An Associate Degree with a minimum of 6 years of prior related experience or High School Diploma and a minimum of 10 years of prior relevant experience.
* RF and/or P25 experience in either Public Safety or Defence Force is highly advantageous.
* Understanding of Supply Chain/Logistics and Repair/maintenance management.
* Good written and oral communication skills.
* Will need to either have or can obtain Base Line Security Clearance.



Benefits:

* Flexible annual leave (buy & sell up to 2 weeks).
* Additional Leave (up to 1 week).
* Defence Force Reserve Leave.
* 75% Salary continuance insurance (base salary and bonus for up to 2 years).
* Discounted Private health insurance.
* Life & Total Permanent Disability Cover.
* Novated Car Leasing.
* Employee Assistance Program.
* Employee Discount Portal (My Work My Rewards).



Equal Opportunities: