At Junction Support Services, we exist to support people to live better lives. Every day, our teams help young people overcome barriers, build confidence and reconnect with opportunity.
About The Program
The Homes First Program is an exciting, multi‑year pilot initiative designed to support single adults, families, and young people who are experiencing homelessness or rough sleeping. Our goal is simple yet powerful: secure safe, long‑term housing first, then wrap around the flexible, culturally safe and trauma‑informed supports needed for individuals and families to thrive.
Guided by the internationally recognised Housing First principles, our work reflects the belief that:
Everyone has a right to a homeHousing and support are separateSupport is flexible and available as long as neededIndividuals have choice and self‑determinationEngagement is active, without coercionPractice is recovery‑orientedSocial and community inclusion mattersA harm‑reduction approach underpins all support
The program spans three years of case management, with an additional year of intermittent support to ensure ongoing stability. The outcomes we strive for include long‑term housing, improved mental and physical health, and strengthened connection to community.
You Will Join a Passionate Multidisciplinary Team That Includes
Team ManagerHomes First Case ManagersAboriginal Case ManagersDual Diagnosis CliniciansPeer Support Workers
Together, we work toward a future where homelessness is rare, brief, and non‑recurring.
The Role – Homes First Case Manager
We are seeking a compassionate, skilled, and values‑driven Homes First Case Manager to support individuals and families to secure and maintain safe, sustainable housing. This role is part time (0.8 FTE) 60.80 hours per fortnight on a fixed term basis till June 2027.
In This Role, You Will
Provide flexible, trauma‑informed, culturally safe case managementComplete comprehensive needs assessments and develop client‑led support plansOffer practical support to individuals and families, including accompanying childrenConnect clients with our multidisciplinary team and external service providersSupport clients to strengthen daily living skills where there are service gapsPromote self‑determination, especially for Aboriginal clients, including connection to Country and communityChampion a recovery‑focused, harm‑reduction approachWork collaboratively to prevent future episodes of homelessness
This is a deeply meaningful role where you can see the direct impact of your work every day.
What You Bring
A strong understanding of Housing First principlesExperience supporting vulnerable individuals or familiesThe ability to build trust, empower clients, and work respectfully within diverse cultural contextsA strengths-based mindset and commitment to trauma‑informed practiceExcellent collaboration skills and a passion for social justice
Why Join Us?
Be part of a groundbreaking program that is reshaping the homelessness responseWork in a supportive, multidisciplinary team that values collaboration and wellbeingMake a lasting difference in the lives of individuals and familiesEnjoy a role with clear purpose, variety, and real community impact
If you are driven by purpose and motivated to help people achieve stability, wellbeing, and recovery, we would love to hear from you.
Apply Now!
Please click 'Apply' to submit a resume that details your experience, address the key selection criteria outlining your attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.
For any other inquiries, please contact People & Culture .
Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.