The ability to work extended and/or rotating shifts (24x7) as required is a condition of employment. Appropriate remuneration under the relevant Award will apply
The role:
As the Customer Service Officer, you will work in a team environment as well as an individual to ensure Key Performance Indicators (KPIs) are met. You will act a single point of contact that provides high quality customer service for all ICT services that eHealth Queensland offers.
Other Key Responsibilities include:
1. Provide high quality customer service to all Queensland Health employees by providing frontline support via telephone, email and online communication channels.
2. Build and maintain relationships with team members across eHealth Queensland and its customers.
3. Log all incidents/reques