Product Manager - Loyalty and Retention
We are seeking an experienced Product Manager to lead the development of loyalty and retention initiatives for our clients. This role will be responsible for defining and executing a comprehensive product strategy that enhances client engagement and satisfaction.
About the Role
The successful candidate will have a strong understanding of the financial services industry, particularly in CFD or forex trading. They will have experience working with delivery and engineering teams in an agile environment and excellent analytical skills with the ability to translate data into actionable insights.
Main Responsibilities:
* Define and execute the product strategy for loyalty and retention initiatives, establishing clear objectives and success metrics
* Work closely with commercial teams and clients to understand existing problems and expectations that need to be addressed to provide an industry-leading loyalty offering
* Conduct comprehensive competitive analysis within and beyond the CFD industry to identify best practices in loyalty programs that could enhance our offering
* Collaborate with UX teams to design concepts that meet client needs and gain consensus among stakeholders
* Develop detailed product requirements documents that delivery teams can break down into epics and user stories
* Partner with engineering and delivery teams to bring loyalty features from concept to market launch
* Analyze performance data of loyalty initiatives and make data-driven recommendations for continuous improvement
* Present proposals and updates to senior leadership, demonstrating the business value of loyalty initiatives
About You
* 4+ years of experience in product management, preferably in fintech, trading platforms, or loyalty program development
* Proven track record of successfully launching products or features that improved customer retention metrics through customer loyalty
* Strong understanding of the financial services industry, particularly in CFD or forex trading
* Experience working with delivery and engineering teams in an agile environment
* Excellent analytical skills with the ability to translate data into actionable insights
Benefits
* Competitive salary structure including company bonus scheme
* Genuinely collaborative and friendly culture
* Flexible and hybrid working
* Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
* Ongoing personal development & learning opportunities
About Us
We are a regulated online Forex and CFD trading platform. We arm our clients with everything they need to take on the global markets with confidence. Our team is passionate about building a diverse workplace and strongly encourage applications from any background.
We respect our team members' experiences and will never pay to remove a negative review. We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.
We are an equal opportunity employer.