Job Description
* Workspace ONE / Airwatch MDM Solution Design and Implementation
* SME on WorkSpace ONE / Airwatch MDM
* Pre-Sales experience
* MDM certifications preferred
Our Client
Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a subject matter expert for mobility solutions especially Workspace ONE / Airwatch for external clients (enterprise level clients) by providing a combination of solution design, Implementation, Pre-sales, project and BAU support services.
Common Requirements
* Excellent problem identification and technical problem solving skills.
* Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high quality customer service often under tight customer deadlines.
* Hands - on experience in technical written communications such as ability to compose, clear and concise technical communications.
Job tasks and responsibilities
* Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
* Have proven expertise in building, supporting, maintaining and troubleshooting "complex" Workspace ONE / Air watch or any equivalent MDM systems.
* Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
* Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
* Design and implement MDM solutions for the clients along with the Account Managers
* Create technical design documents and work with Project Managers / Service Delivery managers in implementing project / BAU work
* Attend project, service, client and vendor meetings with the view to providing systems and solutions – and assist in rollout out of the solutions
* Provide Pre-Sales support to the client.
* Network Administration Experience : Firewalls, Network Infrastructure, VPN, DNS / DHCP, etc.
Experience: You MUST have:
* 2-6 years work Experience asa System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.
* Strong understanding of servers & configuration & maintenance : Windows Server 2008 / 2003, Exchange, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
* At least 1-2 years of Solutions design and implementation experience
* Strong knowledge of ITIL and Security Administration experience : Authentication, Certificate system, etc.
* Technical Certification in one or more MDM Products (Workspace ONE / AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)
* Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
* Must have great communication and documentation skills.
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