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* Leadership role with scope to grow into the next general manager
* Security services with impact across key commercial accounts
* Shape systems, culture and performance
About the business
Our client is a long established Western Australian business delivering security solutions across commercial, industrial, government and institutional environments. Their services include locksmithing, electronic security, access control, CCTV, alarms, surveillance, repairs, maintenance, upgrades and installation works. Operating across Rockingham and Malaga, the business supports customers with both reactive service work and project based installation delivery. A significant part of revenue is generated through field technicians and production teams responsible for on site security system installation, upgrades and maintenance.
About the opportunity
This is a hands on Operations Manager role with responsibility for the day to day running of an SME business focused on electronic security, locksmithing and related security solutions. The role is suited to someone who understands installation and maintenance operations in a technical, field based environment. This is not a traditional security services or guarding leadership role. It is a role for an operational leader with experience in security systems, technical services, building services, construction installation or a similar trade based service model.
You will lead multidisciplinary teams across electronic security, locksmithing and production, while improving workflow, service delivery, team performance and operational discipline. The role will work closely with the Director and help create the structure needed to support growth across the business.
Key responsibilities
* Manage day to day operations across Rockingham and Malaga
* Lead field technicians and production teams delivering installation, upgrades, repairs and maintenance of security systems
* Oversee workflow, scheduling, job allocation and resource planning across reactive and project work
* Drive service delivery performance across multiple teams and locations
* Support team leaders and direct reports across locksmithing, electronic security and production functions
* Improve operational efficiency, accountability and reporting
* Work closely with customers, suppliers and internal teams to ensure service standards are maintained
* Contribute to stock control, supply chain coordination and material availability for operational delivery
* Monitor key account performance, service outcomes and operational KPIs
* Support a stronger customer focused culture across the business
* Balance urgent day to day operational issues with longer term improvement initiatives
About you
To succeed in this role, you will bring practical leadership experience from a hands on installation and service environment. You will be comfortable working closely with technical teams and tradespeople and understand how to lead in an SME setting where direct involvement matters.
You will ideally have:
* Experience managing operations in electronic security, security systems, technical services, trade services, building services or installation based environments
* Experience leading mobile technicians or field based service teams
* A background in installation, upgrades, repairs and maintenance rather than factory production or plant operations
* Experience managing multidisciplinary teams across technical or trade functions
* Strong capability in workflow planning, scheduling and resource allocation
* Experience improving operational efficiency, service performance and team accountability
* The ability to manage diverse personalities including customers, suppliers and staff
* Strong communication skills and the ability to build trust with both customers and internal teams
* Commercial awareness, including KPI management and ideally some exposure to budgets or P&L responsibility
* An ownership mindset with the ability to identify opportunities to improve business performance and customer outcomes
What's on offer
This is an opportunity to take ownership of a broad operations leadership role in an established business with a strong market presence in WA. The position offers scope to make a direct impact on service delivery, team leadership, customer outcomes and business performance. While the immediate focus is operational leadership, there is future scope for the role to expand as the business grows and the leadership structure evolves.
Please note
This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia.
Sponsorship will not be provided.
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