Everyone plays here
* Temporary full-time opportunity until 31 August 2026
* Hybrid role - Sydney Olympic Park location
* Clerk Grade 9/10 - Salary ranges from $129,464 to $142,665 + super & leave loading
The role
The Information Technology Infrastructure and Service Lead plays a critical role in delivering high‑quality, customer‑focused ICT support services across the Office of Sport’s diverse locations and technology environments. You will lead a high‑performing team, drive a proactive service culture, and ensure the reliability, security and performance of core infrastructure, systems and platforms. Working closely with business stakeholders, you will identify opportunities to enhance service delivery, strengthen operational efficiency, and support the organisation’s commitment to providing safe, modern and accessible digital services.
Responsibilities
* Lead, coach and develop a high‑performing team, fostering accountability, collaboration and continuous improvement.
* Drive a customer‑centric service culture, ensuring responsive, professional and proactive engagement with end‑users.
* Partner with business stakeholders to understand operational needs and identify opportunities for service enhancement.
* Implement and maintain server virtualisation infrastructure to ensure high availability and efficient resource utilisation.
* Oversee disaster recovery operations and data backups to support business continuity.
* Manage and maintain Active Directory, VPN, Microsoft Server and network environments, including identities, access and group policies.
* Implement and manage secure transport methods such as SSL and FTP.
* Manage cloud‑based services and infrastructure, including Azure and AWS.
* Coordinate concurrent ICT infrastructure upgrades, installations and refresh projects.
* Engage and manage external vendors, ensuring performance against KPIs and alignment with standards.
About You
You are an experienced ICT infrastructure and service delivery professional with strong technical capability and a passion for customer‑focused support. You bring demonstrated expertise across contemporary operating systems, directory services, networking technologies and cloud environments, along with proven experience managing ICT projects and operational risks.
You are an effective people leader who builds capability, motivates teams and drives a culture of continuous improvement. You think analytically, solve problems proactively, and communicate with clarity and confidence. You thrive in a dynamic environment, balancing competing priorities while maintaining high standards of service, safety and operational excellence.
Essential requirements
* Tertiary qualifications in an ICT discipline and/or relevant experience.
* The incumbent will be willing and able to drive throughout NSW.
Key knowledge and experience
* Demonstrated extensive experience and skill in planning, provisioning and administering ICT systems and infrastructure.
* Proven project management experience in information technology or related environment, managing project, people, financial and operational risks and outcomes.
* Extensive and demonstrated expertise in contemporary operating systems, directory services, and networking principles, practices, and technologies.
For more information read the full Role Description: RD - IMT - Clk 9.10 - Information Technology Infrastructure and Service Lead
About us
The Office of Sport supports all people, communities and organisations across NSW to enjoy and realise the benefits of participating in sport and active recreation. We provide leadership, policies, programs, funding and infrastructure to ensure everyone has the opportunity to participate.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. OoS supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.
Join us
Share your ambitions with us - we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close 11:55pm 22nd April 2026. Should you require further information about the role please contact Michael Barilla at.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.
The Office of Sport undertakes employment screening for all prospective employees to ensure thorough, fair and consistent recruitment practices. Screening may include National Criminal Record Checks, Working with Children Checks (for relevant roles), service and conduct checks, referee checks, right-to-work verification, conflict-of-interest declarations, and preemployment health assessments.
You can view the full Employment Screening Policy and Procedure here
We encourage and support applications from people with disability. Please reach out to us to discuss any adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via and reference 'Request an Adjustment - IT Infrastructure and Service Lead'.