Overview
Join to apply for theAssistant Product Manager - Consumerrole atDicker Data.
Founded in 1978, Dicker Data is Australia's leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.
An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices.
We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.
Our Vision
To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.
Our Values
At Dicker Data, we pride ourselves on our family centric culture.
Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues.
The values that underpin our company culture are the drivers of our ongoing success:
Agile
Solution focused
Respect for all people
Integrity in the way we operate
Responsibilities
What You Will Do in the Role
Maintain and update vendor price lists across ERP and inventory systems
Manage exchange rate-based pricing adjustments for USD vendors
Process retailer rebates and scan claims with accuracy and timeliness
Stock Management
Monitor weekly stock levels across warehouses and place replenishment orders
Manage ageing inventory and coordinate with vendors on returns and stock balancing
Submit and track customer returns, liaising with vendors for resolution
Ensure warehouse teams meet SLAs for order processing
Respond to Consumer Sales team enquiries about pricing, availability, and product info
Prepare regular stock and pricing updates for key retail partners
Understand vendor agreements and communicate key terms across departments
Attend regular vendor meetings alongside the Product Manager
Record meeting minutes and follow up on open items
Customer Service & Communication
Manage vendor inboxes and respond to operational queries
Place and track sales orders (including COD)
Keep all departments informed with timely updates using internal tools
Ensure the sales team has up-to-date sales materials and tools
Reporting & Insights
Generate stock, sell-in/sell-out, and backorder reports
Assist with vendor claims in coordination with the Vendor Operations Manager
Build ad hoc reports for vendors and retail partners as needed
What You Will Need to Succeed in the Role
Professional and clear communication skills, both written and verbal
Solid administrative and business writing skills
Strong stakeholder engagement and relationship building skills
Proactive orientation
High level of attention to detail
Solution focused and the ability to manage and resolve customer issues and complaints
Collaborative team player and can work well autonomously
Intermediate Office 365 proficiency, especially in Excel
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
Benefits and additional information
Hybrid and sustainable working environment
Staff on-site gym and weekly corporate fitness classes
Selection of freshly prepared lunch options provided daily
Free on-site parking and electric parking stations
A relaxed, modern office setting with smart casual dress
Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners
Company paid parental leave scheme
Employee Assistance Program
On-site school holiday program for children of Dicker Data staff
Legal eligibility
Only those with the legal right to work in Australia may apply for this position.
Only short-listed candidates will be contacted.
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