Account Director Job Description
We are seeking a seasoned and commercially astute Account Director to manage and grow a portfolio of large corporate clients. This role is ideal for a senior insurance broker or risk manager with a proven track record of delivering outstanding client outcomes, who is ready to take the next step in leadership.
You will be the primary producer and trusted advisor for your portfolio, supported by an Account Executive, and responsible for identifying client needs, driving risk management and insurance strategies, and capitalising on new business opportunities to grow your portfolio and contribute to the wider team's success.
The Role
* Lead a team, manage their performance, and oversee their client service and sales activities.
* Take accountability for achieving the team's goals and objectives.
* Proactively meet the annual targets for new business growth.
* Participate in selected new business exercises and major projects.
* Generate and contribute to new business opportunities to support the team's continued growth.
* Implement and review client service delivery, including holistic discussions on Risk and Retention strategies.
* Obtain formal client feedback annually.
* Leverage best practices from across the industry to deploy within the team.
* Represent the voice of the client both internally and within the teams when decisions are made regarding process, approach, and future strategy.
* Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan.
* Maintain and develop strong relationships with insurers.
* Identify development needs and build clear goals to support colleagues' learning and career progression.
Requirements
* Tier 1 insurance qualifications are essential.
* A degree qualification is preferred.
* Extensive insurance broking experience and/or prior experience as an insurance or risk manager within a company.
* A proven track record working with large corporate clients in a senior, client-facing role.
* Strong technical skills in coverage and wording review, with excellent knowledge of claims management processes.
* Experience managing complex, multinational placements and servicing large accounts.
* Regulatory licenses and permissions fully attained in accordance with local legislation.
Benefits
* A competitive salary package.
* A comprehensive benefits package, including life and TPD insurance.
* An opportunity to work in a hybrid style, with a mix of in-person and in-office interactions.
* Career growth opportunities, including internal training programs.
* A culture of inclusion and diversity, with opportunities to contribute to initiatives that promote equality and fairness.
What We Offer
We provide a supportive and inclusive work environment, with opportunities for professional development and growth. Our team values collaboration, innovation, and customer satisfaction.