* Join an essential services market leader
* We offer job stability and career progression
* Full time opportunity
About Us
Queensland X‐Ray has more than 50 practices, led by the most experienced team of radiologists and nuclear imaging specialists in the state. We are part of the Sonic Healthcare group, an ASX Listed Company, and one of the largest diagnostic companies in the world. Our caring team of professionals from the technical, nursing, and administration support fields are all focused on providing the best service, care and clinical outcomes to our patients and referrers.
About the role
We are seeking a Bookings Officer to join our Call Centre in Cairns. This role is predominantly phone‐based and includes full training to help you learn our locations, systems and booking processes.
You will be responsible for making patient appointments across the Cairns region and providing exceptional customer service. This position is based at our Cairns Private Hospital practice.
About You
* Strong verbal and written communication skills with the ability to actively listen, demonstrated empathy and consistently deliver high quality customer service.
* Previous experience in customer service or a call centre environment, ideally within radiology or healthcare is advantageous but not essential.
* A positive "can‐do" attitude with a strong willingness to learn and adapt.
* Proven ability to work effectively both independently and collaboratively within a team environment.
* Excellent interpersonal skills demonstrating compassion, patience and professionalism at all times.
* Strong problem solving skills with ability to prioritise tasks and manage competing demand effectively.
* Demonstrated capacity to manage high volume call workloads (approximately 60‐100 calls per day) while maintaining service excellence and accuracy.
* Thrives in a fast paced, energetic and occasionally noisy work environment.
* High attention to detail, a strong commitment to confidentiality and the ability to remain calm and composed under pressure.
What We Offer
* A supportive, friendly and caring team with genuine passion for patient care
* A workplace culture that values empathy, teamwork and professionalism
* Access to an employee assistance program to support health and wellbeing
* Ongoing learning and on‐the‐job training to support your development
* Opportunities for career progression within the Queensland X-ray team
* The opportunity to rotate across all Queensland X-ray sites in Cairns, broadening your skills and experience
If you are enthusiastic, professional, and up for a challenging but rewarding career, we would love to hear from you. Please submit your resume and cover letter via the upload link.
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