Business Growth Manager
Purpose:
We are seeking a results-driven Business Growth Manager to oversee the expansion of our retail and wholesale network in Australia and New Zealand. You will be responsible for driving growth, productivity, sales performance, optimization, and excellence.
Main Responsibilities:
* Commercial Strategy and Performance:
* Create and implement local strategies to develop sales, marketing, CRM, and seamless client experience.
* Establish and implement local marketing & communication strategy together with associated budget to grow brand awareness within Oceania.
* Lead retail projects, including new retail boutique openings, and refurbishments.
* Monitor competitor's new boutiques, marketing activities, sales trends & events with HQ and Southeast Asia office.
* Partner with HQ and Southeast Asia team to ensure that Retail, Wholesale, Operations, Marketing, and Communications are delivered with excellence and within guidelines.
Client Development:
* Propose and monitor local marketing initiatives and programs to recruit new clients and nurture communities of the brand.
* Create a consistent pipeline of initiatives to drive client acquisition, engagement, and increased client return rate.
* Champion a clienteling mindset and have an entrepreneurial drive to drive new business initiatives.
* Build and develop strong relationships with our VICs (Value-Added Services).
P&L Management:
* Profit and Loss ownership; propose and implement an annual budget.
* Monitor the right implementation of budget expenses and follows-up of the retail and wholesale sales, proposing corrective action if necessary.
Team Management and Development:
* Lead and manage the boutique and office team.
* Engage and motivate a team focused on delivering excellence and development by exemplifying the values of care, enriching communities, efficient accountability, and continuous improvement.
* Identify, develop, and retain talents.
Operations:
* Manage merchandising allocation & assortment for Retail, Wholesale, and Travel Retail network.
* Ensure timely Brand's customer service and repairs; manage these processes using the support of Regional Shared Services, if appropriate.
* Provide reporting to Headquarters in terms of sales analysis and finance.
Key Attributes:
* Entrepreneurial ability.
* Experience in managing growth, solution-oriented.
* Clear communications across management and team members, and external parties.
Job Requirements:
1. Minimum 10 years of relevant experience in leading retail within the field of luxury and business management.
* Demonstrated exceptional people management skills, able to inspire and develop your team.
* Familiar with highly matrix organization and strong stakeholder management with internal and external stakeholders.
* Ability to create and maintain good relationships with both internal and external stakeholders, able to bring in new valued business partners.
* Excellent communication, negotiation, and interpersonal skills.
* Willingness to be hands-on, result-oriented, and entrepreneurship-minded.