Business Support Coordinator Role
We are seeking a highly organized and detail-oriented Business Support Coordinator to join our team.
About the Role
This is an exciting opportunity for someone interested in taking the next step in their career, supporting the administrative functions of the company while delivering exceptional service to achieve customer satisfaction across our portfolio.
* Main Responsibilities:
* Address incoming customer and external stakeholder queries received by phone or email promptly and courteously.
* Meet and greet clients upon their arrival at the office, ensuring a positive and professional experience.
* Manage office operations while ensuring the cleanliness and organization of the workspace.
* Maintain accurate records and files, ensuring confidentiality and data security.
* Contribute to the improvement of office processes and systems, identifying areas for enhancement and implementing solutions.
* Collaborate with cross-functional teams to facilitate effective communication and information sharing.
* Stay updated on industry trends and best practices, proactively seeking opportunities for professional development.
* Manage all incoming referrals in line with our Referral Management Process.
* Coordinate and book appointments for clinical clinicians.
* Assist in managing day-to-day office operations including managing office supplies.
* Support new staff onboarding activities including Outlook accounts, CRM access, fuel cards, laptops, mobile phones, name cards and sim cards.
* Assist during quality audits and compliance efforts as required.
Requirements
* Key Skills and Qualifications:
* Proven experience in administrative support roles, preferably in a fast-paced environment.
* Knowledge of the healthcare industry, specifically the NDIS, is preferred, but not mandatory.
* Competent and familiarity with the usage of the Microsoft Office suite.
* Working knowledge of how CRMs are utilized in a business setting.
* Strong organizational skills with the ability to prioritize tasks and meet deadlines.
* Excellent verbal and written communication skills.
* Ability to maintain confidentiality and handle sensitive information with discretion.
* Detail-oriented with a high level of accuracy in work.
* Strong problem-solving and decision-making abilities.
* Ability to work independently as well as collaboratively in a team environment.
Benefits
* What We Offer:
* Salary packaging options available;
* Work-Life Balance: We encourage flexibility and wellbeing;
* Vibrant and Ambitious Team: Enjoy working with people who genuinely want to make a difference in the way healthcare is delivered in Australia;
* Professional Development: Training and CPD allowance of $2000 per annum;
* EAP: up to 6 free counseling sessions per year – on us;
* Annual Doona Day: Take an impromptu day off to do anything that will make you happy;
About Us
We are a value-driven organization, founded in 2018, with a mission to ignite a new way of delivering quality health care in Australia. Our culture is centered around making a positive impact and providing exceptional service to our customers.
Please apply via LinkedIn by clicking on the