Job Title: IT Technical Assistant
Our organisation is seeking an experienced IT Technical Assistant to join our internal team. As a key member of the service delivery team, you will be responsible for providing technical support and assistance to staff.
This role will involve serving as the first point of contact for staff seeking technical assistance, responding to service issues and requests in a professional and timely manner, and providing application support such as user management and basic configuration updates.
* Serve as the primary point of contact for staff seeking technical assistance
* Respond to service issues and requests in a professional and timely manner
* Provide application support such as user management and basic configuration updates
* Support local team with printer, PC and personal device configuration/support/troubleshooting
* Act as an intermediary between senior IT support, vendor support and other internal SMEs
* Develop and maintain support documentation to improve the effectiveness of the helpdesk function
Key Responsibilities:
* Excellent written and verbal communication skills
* Ability to work autonomously while maintaining service standards
* Strong and proactive work ethic, punctual and reliable
* Demonstrated initiative, problem solving and time management skills
We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. If you are a motivated and detail-oriented individual looking for a challenging role, please apply today.
Benefits include:
* A competitive salary package
* Ongoing training and development opportunities
* A dynamic and supportive work environment