On the enterprise support team, you will work on the most demanding networks that Meter supports. Issues rarely stay in one place—they span sites, systems, and partners. Solving them requires deep technical understanding paired with a strong sense of ownership. You'll help ensure the network is operated as a cohesive system, not a collection of components.
Responsibilities
* Own high‐impact enterprise support cases from initial triage through resolution.
* Troubleshoot complex issues across wired, wireless, WAN, security, and client environments at scale.
* Drive issues forward when progress stalls due to missing context, unclear ownership, or external dependencies.
* Escalate effectively to Engineering, Operations, ISPs, and vendors with transparent technical framing.
* Document recurring failure modes and contribute to stronger runbooks, support standards, and Meter product improvements.
* Resolve issues that span sites, systems, and teams under operational pressures.
Qualifications
* Strong fundamentals in networking and experience supporting complex or multi‐site environments.
* Strong sense of ownership and persistence when problems are ambiguous or slow‐moving.
* Ability to communicate clearly under pressure with both technical and non‐technical stakeholders.
* Good judgement about when to dig deeper and when to elevate issues.
Success looks like
Early on you ramp quickly on Meter's network designs, tooling, and operating model; build strong relationships with internal stakeholders; and map how Meter supports enterprise networks today. As you settle in, you own high‐impact enterprise issues end‐to‐end and drive them to resolution with urgency and clarity. Over time, you help shape how enterprise support scales at Meter, informing product and platform efforts and contributing to continuous iteration and innovation in how support operates.
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