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Information and support officer

Adelaide
Sa Government -South Australian Country Fire Service
Posted: 6 May
Offer description

**South Australian Country Fire Service**
**Job reference**: 652265
**Location**: 5035 - KESWICK
**Job status**: Ongoing
**Eligibility**: Open to Everyone

**Primary Purpose of Role**:
The Development Information and Support Officer will do this by:

- Providing confidential and high-quality administrative assistance to the Manager, ensuring smooth operations and efficient use of resources.
- Assisting the Development Assessment Service team by streamlining workflows and supporting time management, undertaking various tasks such as word processing, database maintenance, and travel arrangements.
- Acting as the first point of contact for general enquiries from clients and stakeholders, triaging requests, and provide timely, accurate information on services rendered. When necessary, guide clients to additional resources or refer them to appropriate staff members to foster positive relationships.
- Maintaining a basic understanding of regulatory frameworks and resources related to planning and building in bushfire-prone areas, as well as building fire safety in commercial and industrial environments, to support the team effectively and deliver accurate customer service.
- Improving team efficiency by maintaining accurate databases, electronic and physical filing systems, generating baseline assessment documentation, and producing regular performance reports.
- Assisting in the development and maintenance of policies, standards, processes, templates, and other materials to support the Development Assessment Service.
- Ensuring the accurate generation, tracking, and reporting of financial receivables and expenditures associated with Development Assessment Service activities.
- Undertaking of an emergency support or incident management role, via a defined 'operational' on-call roster, with the potential to be re-called under emergency situations, to enable the provision of emergency service activities by CFS to the community. Whilst undertaking such operational roles, personnel will be required to work in emergency situations, which may include day, afternoon, night, or extended shifts.

**Remuneration**:
**ASO3**
**$67,589 - $72,033**

**Special Conditions**:
**Enquiries**:
**Leah Bertholini**

**Manager Development Assessment Service**

**Ph: (08) 81153372**

**Application Instructions**:
Applicants are required to address the criteria outlined in the Application Guidelines document.

Applications must be submitted online.
- The South Australian Country Fire Service is an equal opportunity employer committed to providing a working environment that embraces and values diversity, inclusion and supports a culture of safety and respect._

**Applications close**: 23/02/2025 11:45 PM

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