We are seeking a highly skilled Desktop Support Engineer to join our team, providing Level 2 and Level 3 Field Services support across end-user computing environments. The successful candidate will play a key role in supporting IT operations, troubleshooting issues, and assisting network engineers across multiple sites.
Responsibilities and Accountabilities
* Provide on-site Level 2 & 3 desktop support to users across the organisation.
* Perform basic network patching between switch and wall ports.
* Conduct basic network cable tracing to assist network engineers.
* Connect network consoles under the direction of HSO Network Engineers.
* Support and troubleshoot Windows 10/11 systems.
* Install applications via SCCM and Intune platforms.
* Assign security groups to facilitate device and app deployment.
* Rebuild computers according to HSO SCCM or Intune processes.
* Install and troubleshoot printers and peripheral devices.
* Manage and resolve incidents and service requests using the HSO Ivanti ITSM tool.
Requirements and Experience:
* Proven experience in a Desktop Support or Field Support role (Level 2/3).
* Strong knowledge of Windows 10/11, SCCM, and Microsoft Intune.
* Familiarity with network fundamentals (cabling, patching, basic tracing).
* Hands-on experience with ITSM tools (Ivanti preferred).
* Ability to follow structured processes and work independently on-site.
* Strong problem-solving and communication skills.
Why Choose Us?
We value diversity and inclusion and strive to create an environment where everyone can thrive. We offer a range of benefits including flexible working arrangements, professional development opportunities, and a supportive team environment.
Commitment to Diversity and Inclusion:
We believe that diversity and inclusion are essential for creating a positive and productive work environment. We welcome applications from candidates who bring different perspectives and experiences.