Overview
Customer Banking Specialist - Prahran at Commonwealth Bank.
The public face of the branch, delivering a seamless banking experience to customers through Retail Banking Services (RBS).
Please note that rosters are predetermined.
Before applying please ensure you are available to cover the following roster consisting of 25 hours per week:
Monday - 9am-3pm
Tuesday - 9.30am-4pm
Wednesday - 11.30am-4pm
Thursday - 11.30am-4pm
Friday - 11.30am-4pm
Responsibilities
Have in-depth conversations with customers about how we can support their banking needs, including Home Loans, Business Banking, and Financial Advice.
Support customers with enquiries, maintenance on accounts, and process applications for credit products.
Complete Financial Health Checks to assess customers' financial needs and identify any changes.
Provide options for customers through education and demonstration of in-branch technology and digital banking options.
Problem solve and provide effective solutions while championing our processes and risk-adverse culture.
What we're looking for
Proven experience delivering exceptional customer service in Financial Services, Retail, or Hospitality.
Excellent communication skills and the ability to articulate financial terms clearly.
Ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
Ability to work in a busy, commercial retail environment while providing holistic solutions and seeing the big picture for customers.
A genuine interest in building a career with CommBank and improving customers' financial wellbeing.
Next steps
If this role matches your experience and career goals, apply today.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support your next step in your career.
Accessibility
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Advertising End Date: 07/09/2025
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