Senior Engagement and Project Officer, Building Commission NSW Branch and Division : Stakeholder Engagement Team, Industry, Customer, Capability and Engagement Directorate, Building Commission NSW Location : Sydney, Parramatta Term : Till 30 September 2026, with possible opportunity to extend or ongoing Grade : Clerk Grade 9/10 About us The Stakeholder Engagement team within Building Commission NSW is a highly motivated and collaborative team who are working to improve the construction and building industry in NSW. The Stakeholder Engagement team is leading Building Commission NSW on stakeholder (esp industry) relations and other external communications. Created on 1 December 2023, Building Commission NSW is not only the regulator but also a collaborator with consumers and industry to ensure standards, capabilities, capacity, and resilience continue to be lifted across the sector. We support the delivery of quality homes that assist meeting the State’s housing targets. Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration, and professional development. With a focus on transparency and accountability, Building Commission NSW cultivates a culture of integrity and responsibility. By joining our team, you will be an integral part of interesting and challenging work with a strategic focus. You will have the opportunity to work on a high-profile program with a diverse and exciting variety of projects. About the role Building Commission NSW is seeking a dynamic Senior Engagement and Project Officer to join the Engagement team till 30 September 2026. There may be an opportunity to extend. This role will have a focus on stakeholder management – from identification to communication channels to long-term management (eg.databases). Working closely with internal and external stakeholders, you will also create customer-centric, meaningful communications materials for diverse audiences, including media, and deliver high quality engagement activities for consumers, stakeholders, and industry. Key accountabilities for this role include Develop and maintain stakeholder and consumer relationships through high quality and effective communication, negotiation, and issues management to ensure project deliverables are met. Produce and implement integrated and tactical communications and stakeholder engagement plans for activities such as program updates, major announcements, briefings, and events. Create engaging and relevant editorial content that meet the needs of a range of diverse projects and programs. Research, develop, and deliver high quality materials across a range of formats, ensuring that your approach is well-considered and meets the needs of audiences. Design and coordinate briefings and events, and produce materials including agendas, presentations, invitations, and post-event surveys. Manage the timely coordination of content for use in speeches and media responses. Monitor, evaluate and report on the outcomes of communication plans and stakeholder engagement activities to identify effectiveness, consistency, and recommend opportunities to improve communications materials and activities. Provide a range of project management and support services, ensuring project and administration activities are undertaken to enable the team to complete tasks and achieve agreed outcomes. Build strong relationships with internal and external stakeholders. For more information on the role and its accountabilities and focus capabilities, click here to view the role description. About you If you are a highly motivated and collaborative person with the following skills and experience, we want to hear from you. If you can: Take initiative and solve problems Use communication skills to build strong and effective relationships across a range of internal and external stakeholder. Deliver to tight deadlines and be flexible and resilient in an environment of changing or competing priorities. Work independently and maintain motivation as part of a busy team. Build and maintain effective stakeholder strategies including the identification of groups and channels, as well as the long-term management of databases Use excellent written and verbal communication skills, including proven ability to create communication content for different audiences, and communicating legislative and complex information concisely. What we need from you An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. For enquiries regarding this position, please contact Ash Wood, Manager, Strategic Communications at ash.wood@customerservice.nsw.gov.au Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday, 13th February 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process