Job Title
Disaster Response Hotline Operator
Pay Rate
$40.00 - $50.00 per hour
Location
Fremantle
Dates & Duration
Peak season runs from December to April. Contract lengths vary during this time.
Start & Finish Times
8:00am - 4:00pm, Monday to Friday
Requirements
Applicants need to be available at short notice and be flexible to work short to medium contract lengths depending on disaster response requirements.
Primary Tasks
* The Disaster Response Hotline plays a vital role in helping people impacted by disasters seeking information and access to services provided by the Emergency Relief Services team.
* As a DRH Officer, you facilitate communication with impacted persons to identify needs and coordinate services within ERS remit.
* Update case coordination details in the Customer Relationship Management (CRM) system.
Key Skills & Experience
* Strong communication and interpersonal skills.
* Empathy and cultural awareness.
* Understanding of call centre operational systems or a similar environment.
* Ability to work under pressure.
Recruitment Process
Candidates will complete the Randstad registration process and will be added to our candidate pool. They will be contacted when required and may choose to accept work once positions are live.
How to Apply
If you meet the minimum requirements, please apply via the APPLY button below. All applications are kept strictly confidential.
About Randstad
At Randstad, we believe that creating the best solutions in HR services means always doing more and going further. We take the time to understand the needs of both our clients and candidates—both immediate and looking to how we can support your future requirements.
We pride ourselves on our core values: to know, serve and trust—summarized through our philosophy 'good to know you'. Find out more at randstad.com.au.
EEO Statement
We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Contact
For further information please contact Katie Forte via email
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