Job Description
We are seeking a skilled IT Support Officer to join our team. In this role, you will provide high-quality, responsive and timely 1st and 2nd level IT support to members and staff.
You will be responsible for managing the Service Desk, ensuring ITIL processes are followed, especially with regard to incident management and the communication of solutions and technical knowledge.
This is an excellent opportunity for those looking to develop their careers in IT.
Key Responsibilities
* Providing 1st and 2nd level IT support to members and staff.
* Managing the Service Desk.
* Ensuring ITIL processes are followed.
Requirements
To be successful in this role, you will need:
* Experience in providing IT support.
* Knowledge of ITIL processes.
* Excellent communication and customer service skills.
* A strong ability and willingness to adapt to change.
* A track record of delivering against set timeframes.
Benefits
This role offers:
* Flexible working options.
* Competitive salary.
* Salary packaging options.
* Access to holistic health and wellbeing programs.
* Generous leave allowances.
* Employee Assistance Program.
About Us
We are a dynamic and supportive team committed to providing excellent service to our members and staff.