About This Role
As a customer-obsessed business, we're seeking individuals who share our passion for delivering exceptional customer experiences. You'll have the opportunity to support high-profile global events across various sporting calendars.
Our goal is to provide customers with an outstanding experience by pairing your customer service expertise with our comprehensive training and development programs.
Key Responsibilities:
* Manage general inquiries via multiple channels, leveraging your problem-solving skills and attention to detail to achieve optimal customer outcomes.
* Record customer information in our database and utilize your written communication skills to create clear and concise notes for colleagues.
Requirements:
* Previous customer service experience is essential; contact centre experience is highly desirable.
* Excellent verbal communication skills are required as this role involves regular phone interactions.
* Availability to work a rotating schedule including evenings, weekends, and public holidays is necessary.
* Australian citizenship, permanent residency, or a visa permitting full-time work is mandatory.
By joining our team, you'll be part of a dynamic environment that celebrates diversity and fosters growth opportunities. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.