Sebel Byron Bay is your ideal home base whilst you explore Byron Bay. Accommodation located right in the heart of Byron Bay surrounded by vibrant cafes, restaurants and fashion boutiques with glorious Main Beach just 150 meters away.
Sebel Byron Bay is looking for a new Front Office Manager to join our vibrant team
About the Opportunity
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
Check guests in and out of the Property accurately and in a timely manner
Handle guest enquiries and provide information on local attractions - give directions as required
Take reservations as required
Record guest comments for the information of the Head of Department
Ensure all guest details are fully updated to ensure Property information is correct
Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
Maintain the cleanliness and the presentation of the front desk at all times
Communicate with Housekeeping to ensure relevant information is communicated between departments
About You
You are an Opera Cloud expert
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
Maintain strict security procedures to ensure guest confidentiality and safety
A can-do, responsible, and flexible approach to work with a strong work ethic
A strong appreciation and compliance of workplace safety
What do we offer?
Great team, benefits and perks
Work as part of a great supportive team
Grow and develop a multitude of skills
Fun and rewarding work environment
Career progression and growth opportunities with large hotel owner with national portfolio of hotels.
This role affords great opportunity for development and progression throughout our portfolio of properties. If you think you meet the requirements detailed above and this role sounds right for you, APPLY NOW
Please be advised that only short-listed candidates will be contacted. Applicants must have appropriate work visa and must not have any restrictions to their entitlement to work.
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