Aspiring automotive parts professionals, we are excited to offer an opportunity to develop your skills and knowledge in a dynamic trade.
This apprenticeship will provide you with the essential skills and training to excel in the world of automotive parts and customer service.
During this comprehensive program, you will learn to:
- Develop expertise in identifying various aspects and elements of vehicles.
- Acquire the skill to interpret technical diagrams and schematics.
- Gain practical knowledge in managing inventory and controlling stock levels.
- Assist customers in selecting the appropriate parts for their needs while delivering exceptional customer service.
- Collaborate with experienced professionals to enhance your understanding of automotive systems.
Key Responsibilities:
- Provide expert advice to customers on their parts requirements via phone, email, or in-person interactions.
- Locate and source parts from our inventory or suppliers, ensuring accurate fitment and compatibility.
- Maintain up-to-date records of stock levels by accurately updating the inventory system.
- Work collaboratively with sales and service teams to fulfill customer orders efficiently.
- Cultivate a deep understanding of various automotive systems and their components.
- Strive to deliver outstanding customer service at all times.
Criteria for Success:
Success in this role is measured by your ability to develop the necessary skills, knowledge, and qualities to excel in the automotive parts industry. You will contribute to seamless department operations and play a vital role in ensuring customer satisfaction.
The following criteria outline what it takes to succeed in this apprenticeship:
- Technical Proficiency
- Accuracy and Attention to Detail
- Problem-Solving Skills
- Inventory Management
- Communication Skills
- Learning and Adaptability
- Time Management
- Initiative and Proactiveness
Upon completion of your theory and practical training, you will possess a Certificate III in Automotive Sales (Parts Interpreting) and valuable on-the-job knowledge, setting yourself up for a long and successful career in the automotive industry.