Job Overview:
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* Customer Service Leader
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* Retail Operations Manager
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About the Role:
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* Supervise and motivate a team to meet sales targets.
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* Promote a culture of continuous improvement through coaching and training.
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* Manage retail operations, including stock control, store policies, staff scheduling, and sales tracking.
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* Deliver exceptional customer service and product knowledge.
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* Create a positive working environment.
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* Lead and inspire your team to succeed in retail.
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Key Responsibilities:
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* Develop and implement strategies to increase sales and improve customer satisfaction.
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* Maintain high standards of store appearance, visual merchandising, and operational efficiency.
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* Provide world-class training to ensure team members are confident providing customers with an exceptional experience.
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* Lead by example and promote a healthy work-life balance for all team members.
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* Foster strong relationships with local suppliers and partners to drive business growth.
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Required Skills and Qualifications:
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* Proven track record of success in sales leadership.
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* Excellent problem-solving ability and relationship-building skills.
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* Strong time management and organizational skills.
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* Previous leadership experience, preferably in retail.
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Benefits:
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* Uncapped monthly bonus scheme.
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* Generous annual product allowance and discounts on family and friends.
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* Up to 50% off Oakley eyewear and apparel throughout the year.
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* Local and global volunteering opportunities through our charity partner OneSight.
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* Exclusive discounts on health insurance, gym memberships, and various retail brands.
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Others:
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* Clear career pathways for your role, with national and global progression opportunities.
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* Supportive and inclusive work environment that values diversity and promotes equality.
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* Ongoing training and development opportunities to enhance your skills and knowledge.
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* Comprehensive Employee Assistance Program to support your mental health and wellbeing.
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