AI and Data Officer – Children's Health Queensland Hospital and Health Service
The Digital Customer Products Team supports a range of external customer‑facing digital solutions to help Queenslanders access information and support. The team manages AI‑enabled solutions, including a pilot AI chatbot that assists small businesses by drawing responses from data sources across the Queensland Government websites. The AI chatbot currently operates in the Tourism section of the Business Queensland website and provides information, resources or support to users.
As The AI And Data Officer, you will assist in maintaining and developing AI related solutions and supporting data management and reporting activities.
Responsibilities
- Monitor performance of the AI chatbot including availability and response quality.
- Review AI conversation transcripts daily to identify content gaps, areas for improvement, and escalation when required.
- Maintain the quality and currency of AI content sources (data corpus) by managing automated and manual content updates.
- Identify changes to solution configuration or design to improve quality, reliability and performance.
- Develop and maintain reporting outputs to share key metrics of chatbot usage and performance with colleagues, suppliers and clients.
- Triage and assist in the management of requests for changes or additions to the chatbot solution.
- Provide solution training or system demonstrations to colleagues or clients as needed.
- Develop requirements documentation to brief technical partners or suppliers on remedial fixes or new developments, supporting delivery through development, test and production lifecycles.
- Coordinate testing of changes using automated and manual test scripts and coordinate test cycles with colleagues and clients.
- Monitor, triage and act on user feedback received via the AI chatbot.
- Support investigation and design of AI search and chatbot solutions for roll-out to other websites or digital environments.
Applications to remain current for 12 months.
Employment details
- Seniority level: Associate
- Employment type: Full time
- Job function: Information Technology
- Industries: Hospitals and Health Care
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📌 AI and Data Officer
🏢 Children's Health Queensland Hospital and Health Service
📍 Brisbane City