Job details
* Posted22 January 2026
* SalaryNegotiable
* LocationMelbourne
* Job type Contract
* Discipline Customer Experience
* Reference90M0687080_
Job description
Business Change Manager | SAP FSM Transformation
Location: Melbourne or Sydney (Hybrid - 2 days in office) Term: 6-Month Contract + Likely Extension
The Opportunity
FinXL is partnering with a premier enterprise client to deliver a high-stakes, large-scale S/4HANA Transformation. We are seeking a strategic and hands-on Business Change Manager to lead a critical stream of this program: the migration from Salesforce Field Services to SAP Field Service Management (FSM).
This is a pivotal role for a specialist who understands the intersection of field operations, digital transformation, and process optimization. You will be responsible for ensuring that the transition to SAP FSM not only meets technical milestones but delivers genuine operational excellence and business value.
The Role
As the Business Improvement Manager, you will act as the bridge between the technical S/4HANA project team and the business stakeholders.
* SAP FSM Migration: Lead the business process mapping and optimization during the move from Salesforce Field Services to SAP FSM.
* Process Re-engineering: Identify "As-Is" pain points and design "To-Be" workflows that leverage the full capabilities of the SAP FSM suite.
* S/4HANA Integration: Ensure field service processes are seamlessly integrated into the broader S/4HANA ecosystem (Finance, Logistics, and Asset Management).
* Change & Improvement: Drive the adoption of new processes, ensuring field technicians and dispatch teams are empowered by the new technology.
* Stakeholder Diplomacy: Manage complex relationships across IT, Operations, and external vendors to drive consensus on process design.
What You Bring
* SAP FSM Expertise (Mandatory): Proven experience specifically within the SAP Field Service Management module.
* Transformation Experience: A track record of working on large-scale S/4HANA programs or complex CRM-to-ERP migrations.
* Field Service Knowledge: Deep understanding of field service operations (dispatching, mobile workforce management, and service logistics).
* Analytical Mindset: Ability to translate complex technical requirements into clear, improved business processes.
* Communication: Exceptional ability to influence stakeholders and lead workshops in a hybrid environment.
Why FinXL?
FinXL IT Professional Services is a leading Australian technology services company. We provide our consultants with access to Tier-1 projects, a supportive professional community, and the opportunity to work at the cutting edge of digital transformation.
How to Apply
If you have the SAP FSM experience required to lead this transformation, we want to hear from you.
Apply now via the link below.