Customer Service Manager
Join our vibrant team and drive outstanding customer satisfaction
Are you passionate about delivering outstanding customer experiences and ready to make a real difference? We are seeking a motivated Customer Service Manager to lead our crew. In this pivotal role, you will be the first point of contact for all guests, overseeing daily operations and driving business success by ensuring every customer leaves with a smile. If you thrive in a fun, supportive company culture where the customer always comes first, this is the perfect opportunity for you.
Key Responsibilities
* Lead, mentor, and motivate a high-performing Guest Service team to deliver exceptional experiences at every touchpoint
* Oversee daily branch administration, vehicle handling, and ensure smooth operations
* Develop and implement financial strategies to boost profitability while maintaining top-tier customer satisfaction
* Drive sales, achieve branch targets, and proactively expand our market share
* Champion growth strategies in collaboration with the Branch Manager to benefit both customers and the business
* Ensure compliance with health and safety policies
* Promptly and professionally resolve customer challenges, setting a high standard of care
What We're Looking For
* Proven success as a Customer Service Manager in the automotive or RV dealership industry, with a strong customer-first mindset
* Solid financial acumen and a track record of meeting goals while ensuring customer satisfaction
* Outstanding leadership, staff supervision, and team development skills
* Excellent interpersonal, negotiation, and conflict resolution abilities
* Diploma or certificate in business, frontline management, or tourism (tertiary qualifications highly regarded)
* Valid open driver's licence
* Ability to work flexible hours, including weekends and public holidays
What We Offer
* A fun, supportive company culture where your passion for people is valued and rewarded
* Enjoy our products with free motorhome holidays, so you can share genuine experiences with our customers
* Ongoing support and training to help you deliver the best customer service in the industry
If you take pride in delivering top-notch customer experiences, love iconic RV brands, and want to join a team where your dedication is genuinely appreciated, apply now and help shape the future of our Cairns branch
Join our vibrant team and drive outstanding customer satisfaction
Are you passionate about delivering outstanding customer experiences and ready to make a real difference? We are seeking a motivated Customer Service Manager to lead our crew. In this pivotal role, you will be the first point of contact for all guests, overseeing daily operations and driving business success by ensuring every customer leaves with a smile. If you thrive in a fun, supportive company culture where the customer always comes first, this is the perfect opportunity for you.
Key Responsibilities
* Lead, mentor, and motivate a high-performing Guest Service team to deliver exceptional experiences at every touchpoint
* Oversee daily branch administration, vehicle handling, and ensure smooth operations
* Develop and implement financial strategies to boost profitability while maintaining top-tier customer satisfaction
* Drive sales, achieve branch targets, and proactively expand our market share
* Champion growth strategies in collaboration with the Branch Manager to benefit both customers and the business
* Ensure compliance with health and safety policies
* Promptly and professionally resolve customer challenges, setting a high standard of care
What We're Looking For
* Proven success as a Customer Service Manager in the automotive or RV dealership industry, with a strong customer-first mindset
* Solid financial acumen and a track record of meeting goals while ensuring customer satisfaction
* Outstanding leadership, staff supervision, and team development skills
* Excellent interpersonal, negotiation, and conflict resolution abilities
* Diploma or certificate in business, frontline management, or tourism (tertiary qualifications highly regarded)
* Valid open driver's licence
* Ability to work flexible hours, including weekends and public holidays
What We Offer
* Competitive salary + Super + Allowance
* Enjoy our products with free motorhome holidays, so you can share genuine experiences with our customers
* A fun, supportive company culture where your passion for people is valued and rewarded
* Ongoing support and training to help you deliver the best customer service in the industry
If you take pride in delivering top-notch customer experiences, love iconic RV brands, and want to join a team where your dedication is genuinely appreciated, apply now and help shape the future of our Cairns branch