Located 20km west of Sydney on Dharug country with a population of over 245,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia with people from many different backgrounds and cultures living alongside one another.
Our people are focused on driving community outcomes programs and services to innovate, inspire and deliver change for the community we represent and have worked hard to fulfil its community's vision for Cumberland as a place where anyone can feel welcome belong and succeed .
ABOUT THE OPPORTUNITY
Council's Finance team sits within the Corporate Performance Directorate and provides expert leadership and guidance in all aspects of Council's finances and end-to-end financial processes, including payroll, accounts payable and receivable, rates, valuations, revenue recovery and financial analytics.
The Rates team is part of the Finance team and is committed to providing high-quality service to all stakeholders, including our Community and Executive team as well as all Council staff. The team delivers timely and accurate advice, utilises best practice methods, procedures and continuous improvement methodologies while developing new and innovative solutions in a consultative and customer-focused manner.
In contributing to this vision the Rates Officer is responsible for ensuring that all operations of rating are processed according to established work plans, Council policies and appropriate legislation, as well as providing high-quality customer service and advice to internal and external customers.
QUALIFICATIONS & EXPERIENCE
* Minimum three years experience working in a Local Government Rates role or relevant tertiary qualifications equivalent to Certificate IV in Business Administration
* Advanced verbal and written communication skills
* Sound knowledge and understanding of the relevant sections of the Local Government Act 1993 relating to Rates & Property
* Demonstrated prioritisation skills and the ability to manage multiple issues with competing deadlines concurrently, and to interpret and apply relevant legislation in a statutory/regulatory environment
* Demonstrated skills in developing and utilising rating software
* Proven ability to be meticulous and pay attention to detail in work-related activities
* Proven ability to work productively as a member of a team and contribute to team goals
* Class C NSW Driver's Licence
ABOUT THIS ROLE
* Full-time position
* 70 hours per fortnight
* Access to Council's 9‑day fortnight Accrued Day Off (ADO)
* Located at Council's Merrylands office with occasional travel across Council worksites and may be required to work across any of Council's work locations
SALARY INFORMATION
The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.
* Grade 9 of the Cumberland Salary Structure with a salary range of $1,503.92 to $1,842.30 per week plus 12% superannuation
* The commencing salary will be negotiated taking into consideration the successful applicant's qualifications, skills and experience related to the role
WHAT YOU'LL NEED TO HAVE FOR THIS ROLE
* The right to live and work in Australia
* Ability to provide information for pre‑employment checks required for the position, including attending a physical pre‑employment medical examination as required
* Participation in health monitoring as outlined in the risk assessment for this position and Council's Health Monitoring Procedure as required
WHAT WE CAN OFFER
* Work‑life balance with flexible working arrangements, including working from home opportunities or up to an additional five leave days for front‑facing roles that cannot access working from home
* Training and professional development opportunities to develop skills and advance your career
* Leave entitlements: annual leave (15 days), personal leave per year, parental leave and access to Long Service Leave after five years (where applicable)
* Three additional grant days of paid leave over Christmas (where applicable)
* Health and wellbeing programs, including access to online professional learning, paid leave for annual skin checks, COVID‑19 vaccinations and blood donation
* Subsidies for wellness and fitness activities
* Free access to Council‑owned and managed aquatic centres
* Access to Council's Fitness Passport Program and Employee Assistance Program (EAP)
ABOUT US
Council adheres to the principles of a child‑safe organisation and is committed to the safety and wellbeing of all children and young people, fully supporting the aims and objectives of NSW Child Protection Legislation and associated provisions. Council implements all necessary measures to ensure a safe and supportive environment that promotes child protection practices. Applicants are required to submit their WWCC number with their application if required. It is an offence under NSW legislation for barred workers to apply for or otherwise attempt to undertake child‑related employment.
Cumberland City Council is committed to building a diverse and inclusive workplace reflective of the community it represents. The council welcomes and encourages applicants from diverse backgrounds to apply for our roles and is committed to providing an accessible and safe workplace for staff through reasonable adjustments. If you have any accessibility or support requirements during the recruitment process, please contact the hiring manager.
ENQUIRIES
Contact Kylie Rann, Team Leader Rates for further information.
Closing date: 11:59pm Tuesday 16 December 2025
HOW TO APPLY
To submit your application, complete the questionnaire. You will be asked to attach your resume and any relevant qualifications (if required). Make sure you have these attachments ready before you apply, as the application cannot be submitted until completed.
KEY SKILLS
* CCTV
* Federal Agencies
* Customer Service
* Clearance
* Facility
* Suspicious Activity
* Property Damage
* Public Safety
* Daily Operations
* Professional Development
* Access Control
* Communication
* General Public
* Procedures
* PowerPoint
COMPANY DETAILS
Employment Type: Full‑Time
Experience: Years
Vacancy: 1
Weekly salary range: $1,503 – $1,842
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