About Us
Home Care Assistance is a leader in the home care industry, committed to providing high-quality care that enables older adults and individuals with disabilities to live independently and comfortably at home. Home Care Assistance Central Coast (Erina) services Sunshine Coast in QLD and East Sydney in NSW.
At Home Care Assistance, we live by our core values:
* Passion – We go the extra mile for our clients and teammates.
* Care – Compassion is at the heart of everything we do.
* Team Excellence – Collaboration drives our success and ensures the highest standards of service.
Position Overview
We are seeking an energetic and driven Sales Coordinator to join our Central Coast team. You will support the Community Engagement Managers, who are in the field, helping potential clients to get government funding and engage with the aged care system. Your role will be to speak with prospective clients, support them over the phone and when they are ready, book a meeting with the engagement manager.
You will also work closely with our Care Partners and Operations Teams to ensure a smooth client journey from enquiry to ongoing care.
Key Responsibilities:
* Respond promptly to inbound enquiries via phone, email, and web forms, providing a professional first point of contact for prospective clients. which could include conference call with them to My Aged Care to start their aged care journey.
* Qualify leads through structured discovery calls, assessing care needs, funding status, location, urgency, and service suitability.
* Book appointments for the Community Engagement Managers across our three HCA locations, ensuring accurate scheduling and clear handover notes.
* Maintain a consistent follow‑up cadence, nurturing warm leads with timely outreach to improve conversion.
* Capture accurate client information during the qualification stage and record all details in HubSpot CRM.
* Ensure all interactions are logged, including call notes, follow‑up tasks, and deal stage updates to maintain pipeline hygiene.
* Collaborate closely with Community Engagement Managers, Care Partners, and Rostering Teams to ensure smooth handovers and a consistent client experience.
* Stay informed on core aged‑care funding concepts to provide accurate basic information during discovery calls.
About You
* You thrive on Relationship Management over the phone. You can work autonomously.
* You have hospitality experience that is transferable to the age care sector.
* You are a self starter and have the will to learn a new sector.
Skills & Competencies:
* Customer Service Focused – Dedicated to providing exceptional service across all communication channels (phone, email, and in-person).
* Strong Communication Skills – Ability to adapt communication style to different audiences and clearly explain home care services.
* Attention to Detail – Excellent written and verbal skills to ensure accurate documentation and client interactions.
* Teamwork & Collaboration – Willingness to work closely with multiple departments and support team members as needed.
Why Join Us?
* Meaningful Work – Make a real difference in the lives of seniors and individuals with disabilities.
* Supportive & Collaborative Team – Work with a passionate team that values excellence, integrity, and teamwork.
* Career Growth & Development – Opportunities for training, mentorship, and career advancement within a growing organisation.
* Competitive Salary – Attractive base salary $75K plus super and an additional quarterly bonus incentive structure.