Data Solutions Technical Support Specialist
Sydney or Melbourne
Salary
AUD $100,000–$125,000 base (plus Superannuation & Performance Bonus)
About the Role
We're seeking a Data Solutions Technical Support Specialist to join a leading financial services organisation. This is a client-facing role where you'll provide expert‐level support and solutions for mission‐critical data systems. You'll be the go‐to person for troubleshooting and technical issue resolution while working closely with both clients and internal teams.
This role suits someone with a hands‐on technical skillset and a customer‐first mindset who thrives in a fast‐paced, regulated environment.
Key Responsibilities
* Act as a primary technical contact for clients, ensuring quick and effective resolution of data solution issues.
* Provide hands‐on support for enterprise data platforms, applications, and tools.
* Troubleshoot and resolve incidents using Java, SQL, and Unix scripting skills.
* Work closely with development, infrastructure, and business teams to resolve complex technical issues.
* Create and maintain documentation, technical guides, and standard operating procedures.
* Identify opportunities for process improvements and proactively contribute to platform reliability and client satisfaction.
Skills & Experience
* Technical Expertise:
o Strong Java programming and debugging skills.
o Solid understanding of SQL and relational databases.
o Proficiency in Unix/Linux scripting (bash, shell scripting).
* Cloud Knowledge:
o Exposure to AWS‐hosted applications and cloud‐based environments is highly desirable.
* Client‐Facing Support Experience:
o Excellent communication and interpersonal skills.
o Proven ability to engage directly with clients and stakeholders to resolve issues.
* Problem‐Solving Mindset:
o Analytical thinker with a track record of resolving technical challenges under pressure.
* Preferred Background:
o Experience in financial services or fintech environments.
o Familiarity with data pipelines, ETL processes, and large‐scale data platforms.
Exposure to ITIL practices, service management, or incident management processes.
What's on Offer
* Competitive base salary AUD $100k–$125k + superannuation.
* Annual performance bonus based on company and individual achievements.
* Hybrid working flexibility with Sydney or Melbourne base.
* Join a high‐performing technical support team in a business‐critical area.
* Clear career progression opportunities in a global financial services organisation.
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