Transform Lives with Meaningful Service
Job Summary
This role offers the opportunity to make a tangible difference in the lives of individuals and families by providing vital support services across various aspects of community housing, children and family care, aged care, home care, and more.
As an Assistant Housing Officer, you will be part of a team dedicated to delivering high-quality tenancy and property management services within our organisation's Housing Programs division.
Key responsibilities include:
* Conducting client interviews, eligibility assessments, and connecting clients with relevant support services.
* Responding to tenant inquiries and providing information on local housing and homelessness services.
* Assisting with property inspections, condition reports, and identifying maintenance needs.
* Providing administrative support and practical assistance to help tenants sustain their housing and feel connected to their community.
* Supporting Housing Officers with tenancy and property management tasks, offering backup as required.
* Assisting with tenant participation initiatives, newsletters, and events.
* Managing enquiries regarding maintenance, rent payments, tenancy breaches, and complaints.
* Maintaining accurate records of tenant and property data.
* Contributing to continuous improvement and enhancing team culture.