Posted 1 day ago
We are seeking an experienced and hands-on
Motel Manager
to take the lead at the
Cosmopolitan Motel & Serviced Apartments in Rockhampton
. This is a full-time, on-site leadership role where you will oversee the day-to-day operations of the property, deliver exceptional service to guests, manage a dedicated team, and drive the overall success of the business.
You'll be responsible for creating a clean, safe, and welcoming environment, ensuring smooth operations across all departments, and optimising guest satisfaction and financial performance.
ABOUT THE ROLE:
Guest Experience & Service
Be the main point of contact for guests, ensuring a seamless and welcoming experience
Handle complaints, special requests, and feedback promptly and professionally
Implement guest-focused programs and maintain high service standards
Property Standards & Maintenance
Oversee property upkeep, including guest rooms, common areas, and outdoor spaces
Conduct inspections, coordinate repairs, and ensure all health and safety standards are met
Work closely with external contractors as needed
Recruit, train, and supervise a small operational team
Set clear expectations, support performance, and create a positive workplace culture
Conduct regular reviews and foster development opportunities for staff
Support revenue strategies and promotional activity to drive bookings
Manage budgets, costs, and supplier relationships
Ensure accurate reporting, billing, and compliance with company policies
Promote the motel through online listings, social media, and local partnerships
Keep all digital channels up to date and visually aligned with brand standards
Identify and support local sales initiatives and packages
Compliance & Safety
Maintain high standards of safety and security for guests and staff
Stay up to date with local regulations and ensure full compliance
Conduct training and maintain documentation for safety protocols
ABOUT YOU:
Relevant Associate Degree, Advanced Diploma, Diploma or equivalent industry experience of at least three years.
Strong leadership, communication, and problem-solving skills
Confident managing operations independently
Proficient with hotel/property management systems
Knowledge of local health and safety regulations
BENEFITS:
A supportive and inclusive team environment
Opportunities for growth
Staff discounts and perks
Ongoing training and development
More about La Vie Hotels & Resorts:
La Vie Hotels and Resorts is an owner-centric independent hotel management company that offers a tailor-made, cohesive and strategic approach in response to our clients' real-estate objectives within Hospitality. We are the region's leader in third-party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations and boutique hotels in sought-after locations. The group currently operates hotels and resorts across Australia, Bangladesh, Cambodia, Greater China, Maldives, Sri Lanka, Thailand, Ukraine and Vietnam including those under development.
If you have a passion for delivering exceptional customer service and a desire to work in a dynamic, team-oriented environment, we encourage you to apply for this exciting opportunity
Rockhampton, QLD, Australia
Hospitality & Tourism
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about their culture and values before applying for the role.
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