* Permanent, Full Time
* Uncapped commission | phone based collections
About Our Client
We're looking for an experienced and motivated Client Solutions (Collections Officer) to join our high‑energy, collaborative team. In this role, you'll manage a portfolio of early to late‑stage overdue accounts while delivering a positive customer experience. You'll be responsible for negotiating payment arrangements, following regulatory guidelines, and contributing to strong team results.
Job Description
* Contact customers via phone and email regarding overdue accounts
* Negotiate repayment arrangements based on customer circumstances
* Update systems accurately and monitor payment plans
* Follow up broken arrangements and escalate complex matters
* Comply with policies, privacy laws and ACCC Guidelines
* Use multiple systems and search tools to manage account information
The Successful Applicant
* Strong customer service experience with confident communication skills.
* Ability to navigate sensitive conversations with empathy and resilience.
* Excellent negotiation, problem‑solving and conflict‑resolution abilities.
* Methodical, accurate approach to work with strong attention to detail.
* Ability to learn new systems, multitask and work independently.
* Positive attitude and willingness to contribute ideas to improve processes.
* Experience in collections or call centre environments is welcomed but not essential.
What's On Offer
* Competitive base salary + uncapped commission
* Employee share investment opportunities
* Gym & private health discounts
* Novated lease benefit
* EAP and wellbeing initiatives
* Themed days, team lunches & events
* No weekend work - work/life balance
Contact: Aj Bhatia
Quote job ref: JN