Customer Service Specialist Opportunity
This is an exciting chance to serve as a main point of contact for valued customers. As a key member of our team, you will thoroughly understand customer needs and apply solution-based selling tactics to drive sales.
The ideal candidate will be able to thrive in fast-paced environments, effectively manage multiple tasks through task prioritization, and possess advanced administrative skills that allow them to navigate systems and adhere to established processes.
* Key Responsibilities:
* Support and work with Residential, Distributor, Commercial, and Sheds & Outdoor Customer bases located in your regional branch.
* Respond promptly and efficiently to inbound calls from all customers in a dynamic environment.
* Precise and speedy data entry, particularly in processing orders accurately and efficiently.
* Maintain a dedicated focus on resolving both customer concerns and business-related issues.
* Investigation of errors, damages, and claims as required to ensure customer satisfaction.
* Demonstrate versatility by working both independently and collaboratively to maintain seamless operations, communicating with internal and external stakeholders.
* Cultivate strong local client relationships through personalized service.
* Uphold a steadfast commitment to rigorous safety protocols and practices.
About You:
* Customer-centric approach who consistently exceeds expectations.
* Collaborative team player who can partner with all areas of the organization.
* Strong communication and negotiation skills, with the ability to influence key stakeholders.
* Ability to thrive in fast-paced environments, effectively managing multiple tasks through task prioritization.
* Advanced administrative skills that allow you to navigate systems and adhere to established processes effectively.
* Possess keen attention to detail and hold ability to identify and raise order discrepancies/anomalies.
* Minimum of 1 year experience in relevant customer service or sales environments, particularly call/contact center.
* Full working rights in Australia without restrictions.
What We Offer:
* Comprehensive parental leave policy: Primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 4 weeks of full pay.
* 5 additional leave days for 'New Parent Leave' within the first year back at work, available to both primary and secondary carers.
* Access to your own Perkbox account where you can access thousands of discounts to various retailers.
* Full training and development opportunities to support your success.
* Strong commitment to Inclusion and Diversity, including Gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation.
We look forward to reviewing your application and exploring your potential with us.