Senior Windows Desktop Engineer
The role of Senior Windows Desktop Engineer involves contributing expertise to a multidisciplinary team focused on managing and enhancing end-user enabling technologies, including Microsoft Windows standard operating environments (SOE), mobile and desktop device management, and enterprise collaboration and communication tools.
* Design, development, maintenance, and Level 3 support for the Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations (desktop and iOS mobile) the enterprise messaging and collaboration environment enterprise remote access solutions (virtual desktop and VPN).
* Packaging and deployment of applications.
* Management of automated patching processes.
* Providing expert technical advice across supported platforms and services, including providing input and representing the section in ICT governance and management forums (ICT architectural forums and processes and IT Service Management forums and processes).
* Provide Level 3 support for complex technical issues escalated from service desk and Level 2 teams.
* Collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement.
* Develop and maintain technical documentation, SOPs, and knowledge base articles.
* Participate in project planning and execution for upgrades, migrations, and new service rollouts.
* Monitor system performance and implement proactive measures to ensure reliability and scalability.
* Mentor junior engineers and contribute to continuous improvement initiatives.
This role would apply across a range of key technologies, such as:
* Microsoft Windows (and related environment management, monitoring and automation tools)
* Microsoft Exchange (Server and Online) and Microsoft Teams
* Microsoft 365 Apps for Enterprise
* Microsoft Intune (device management and configuration) and Group Policy
* Automation products and scripting with Microsoft PowerShell.
Requirements
* Strong stakeholder engagement and management skills.
* Excellent communication skills (written and verbal).
* Dedication to development as part of a team, including through preparation of detailed documentation and supporting colleagues through coaching and training.
* Strong problem-solving or analytical skills with a focus on resolving issues.
* Dedication to quality assurance and continual improvement.
* Ability to work under broad supervision with a high-degree of independence, and also to work collaboratively within a geographically-disperse team.
* Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels, and M365 licensing.
* Expert knowledge of Windows 11, Intune and Group Policy configuration (including Advanced Group Policy Management).
* Experience with Mobile Device Management (MDM) / Mobile Access Management (MAM) through Intune.
* MECM (SCCM) and Intune skills including SOE creation/maintenance, application packaging and patching.
* Strong experience in writing technical documentation including SOPs and design documentation.
Preferred Skills
* Experience with Citrix Virtual Apps and Desktops (CVAD).
* Experience with Australian Government IT Cyber Security processes including ISM, Essential 8 and ACSC hardening guides.