About the role
Serving our customers, communities, and planet a little better every day.
Salary – Competitive + Annual Bonus & Benefits
Work Level – 1, Permanent role
Location – Newcastle, blended
Office Attendance - Our roles are hybrid; however you need to travel to our office 2 days per week for this role.
Closing Date for applications – 10th October 2025
We deal in the personal – from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.
Opportunity
We’re recruiting a Risk & Quality Assurance Analyst within the Claims Operational Excellence Team for Tesco Insurance and Money Services. Working as a Risk and Quality Assurance Analyst your role will be to support in developing and delivering, risk control and Quality Assurance activities within Claims. This will include the opportunity to recommend changes to systems, technology, and processes across the Claims function to support continuous improvement of our control framework and assurance activity.
The Role
- Supporting the Risk and Quality Assurance Manager in planning Business Process Reviews and audit schedules.
- Developing and delivering Business Process Reviews within Claims systems/process or change activity.
- Influencing collaborators and managing difficult and complex messages.
- Undertaking internal assurance reviews and claims supplier assurance reviews in a timely manner in accordance with the audit plan.
- Identifying areas of good practice and areas for improvement; work with claims team leaders and management to develop and agree action plans.
- Ensuring required standards of claims handling are being adhered to, with reference to regulatory guidelines and compliance frameworks.
- Supporting the team with identification of ineffective controls and recommend solutions that are appropriate.
We need you to have
- Excellent communication skills; you’ll be able to effectively communicate at all levels within the business.
- Excellent planning skills; able to prioritise own work under pressure and meet deadlines.
- Can exercise sound judgement and decision making.
- Adapts well to a continuously changing workplace.
- Strong influencing and persuasion skills.
- Ability to present information clearly and concisely, with resilience.
- Demonstrable ability to analyse, interpret and evaluate data.
- Evidence of being able to probe and challenge constructively, adopting a collaborative, consultative approach.
- Ability to demonstrate commercial awareness, including an awareness of business risk.
- Proven project management skills; evidence of having delivered process reviews/audits in a highly regulated environment.
- Solution focused with a proven track record of delivery.
And if you have any of these, even better
- Previous Claims experience is desirable for this role.
- If you are working towards or gained a qualification in Risk or Audit this would be desirable, support will be given to individuals wanting to continue with gaining relevant qualifications.
- Previous experience managing senior stakeholders and presenting complex information to them.
If you don’t tick all the boxes but feel you have some of the relevant skills we’re looking for, please apply and we’re happy to have a conversation with you.
What’s in it for you?
- Performance related annual bonus.
- Prepare for your retirement with our colleague pension scheme.
- Virtual GP Service for you and your family 365 days a year.
- Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. We’ll give you a second card to share with someone else.
- Green Car Leasing Scheme.
- Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay and a shared parental leave policy.
- Take part in our Buy as you Earn and Save as you Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
Interviews
Interviews are expected to be held from October 2025.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there’s no better feeling. We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. Everything we do is about making things better. Not just for others, but for you too. It’s why you’ll feel totally at home in a place where everyone’s welcome. Let’s make everyday a little better.
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📌 Risk and QA Analyst
🏢 Tesco Insurance and Money Services
📍 Newcastle City Council