Overview
As one of our Desktop Home Assessing Team Leaders, you will be playing a pivotal role in guiding and overseeing the Home Assessing Team, who are responsible for assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.
Brief Description This role involves providing ongoing training and coaching to the team and ensuring that the Home Assessors are consistent and effective in their approach to a variety of assessments, validation of Scopes of Work, and end-to-end management of a select claim's portfolio.
Responsibilities
* Lead, monitor and inspire the team to execute a high standard of service.
* Provide guidance and support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals, providing constructive feedback when required.
* Handle escalated claims, complaints and other matters of complexity.
* Implement and continuously refine cost control strategies to achieve planned cost outcomes and drive improvements across the Home Claims Value Chain in line with business objectives.
* Build and maintain relationships with a variety of stakeholders, providing constructive feedback as required.
* Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance, including systems and process development and staffing requirements.
* Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations.
Qualifications & Experience
* Experience managing a team of professionals along with the ability to lead, inspire, performance manage, coach and mentor a team.
* Strong change-agility, exceptional communication, negotiation, time management and organisational skills.
* Minimum 2 years' experience in Home Assessing, or Building Industry and previous estimating and assessing experience essential.
* Demonstrated experience in building effective business relationships with multiple internal and external stakeholders.
* Insurance experience is preferred, but not essential.
Benefits
* Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
* Options for leave - volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
* Grow with us - learning and professional development opportunities to suit everyone.
* Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes you're passionate about.
* Take care of yourself - wellbeing resources including a healthy mind and body hub, mental-health support and fitness discounts.
* Celebrate the wins - onsite events, family fun days and annual celebrations.
* Save money - discounts on insurance products and partnerships with retailers and service providers.
* Perks App - Access to an employee benefits and discounts app with discounts, offers and programs.
About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
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