Posted: 23 August
Offer description
Job Title: Service Desk Agent
The primary objective of a Service Desk Agent is to provide expert technical support as part of a centralised helpdesk team. This involves handling escalated technical issues via phone and email, troubleshooting customised applications in a fast-paced environment, logging and tracking incidents using internal systems, escalating more complex issues as needed, assisting in the improvement of support processes, and reducing incoming call volume.
* Resolve escalated technical issues via phone and email
* Troubleshoot customised applications in a dynamic environment
* Log and track incidents using internal systems
* Escalate complex issues when necessary
* Aid in the enhancement of support processes and reduction of incoming calls
* Build knowledge of products to support internal training and documentation
* Australian citizen with current Baseline Security Clearance
* Confident working across desktop applications and systems
* Strong problem-solving skills and excellent communication
* Willingness to work a rotating 7am–7pm roster
We value diversity and inclusivity, and encourage applicants to apply even if they don't meet every requirement. They might be the ideal candidate for this or other opportunities.
