Job Overview
The Housekeeping Team Leader plays a pivotal leadership role within the department, supporting the manager in day-to-day operations across multiple facilities.
1. Operational Leadership:
* Lead and support daily housekeeping operations across multiple properties.
* Allocate tasks, manage workflow, and monitor productivity of the housekeeping team.
* Conduct room checks and public area inspections to ensure brand standards are met.
* Ensure timely turnover of rooms in line with guest check-in/out times.
2. People Support & Development:
* Act as a key support for the Housekeeping Manager, stepping up during absences.
* Train, coach and mentor new and existing team members in cleaning procedures, safety protocols and guest etiquette.
* Foster a positive, respectful and inclusive team culture.
3. Customer Experience:
* Respond quickly and professionally to guest feedback or room-related issues.
* Maintain close communication with Front Office and Maintenance teams to ensure seamless guest experience.
* Role model excellence in personal presentation and service delivery.
4. Compliance & Safety:
* Uphold WHS standards by promoting a clean, safe, and hazard-free work environment.
* Ensure proper handling and storage of chemicals and equipment.
* Report maintenance issues, hazards, or incidents promptly and accurately.