Customer Service Associate
We are seeking professional, self-motivated, driven, and enthusiastic individuals to be part of our team at a luxury hostel on the Royal Mile.
We offer high-quality accommodation in a combination of double and multi-share Pod bedrooms. Our Capsule Hotel is located just off The Royal Mile, opened mid-2019, with over 200 beds, communal kitchen, and social areas, all designed to the highest standards within a historic building.
We are looking for someone passionate about maintaining our high standards as we grow.
You should be flexible and willing to work various shifts, including day and night reception shifts, as well as housekeeping. Reception duties include food & beverage sales and coffee sales.
Night shifts may vary but flexibility is appreciated to help you understand all aspects of our business.
Main Responsibilities:
* Front of House (Day/Night):
o Welcome and care for guests
o Check guests in and out
o Upsell food & beverage, including making coffees on our Barista machine
o Bar work, including beer, whisky, and gin sales
o Kitchen assistance and food running
o Run guest events
o Resolve guest comments
o Process card payments
o Sell tours and products
o Respond to requests, calls, and reviews
o Fill in reports like lost property and task logs
* Housekeeping:
o Maintain cleanliness standards
o Handle linen deliveries, make beds, clean rooms and bathrooms
o Clean common areas and kitchens
o Prepare rooms for guest arrivals
* Care for the Building:
o Follow health and safety policies
o Ensure doors are locked
o Report maintenance issues and lost & found items
o Keep common areas tidy
o Provide guest feedback
Rewards:
We offer a range of benefits to our staff, including:
* Free Stays: Up to 5 complimentary overnight stays annually for you and a guest, subject to conditions and availability.
* Family & Friends Discount: Up to 30% off on accommodations across 7 stays annually.
* Birthday Vouchers: Celebrate your birthday with a voucher from us.
* Employee Recognition: Achievements are recognized and shared regularly.
* Tour Partnership Program: Discounts on city tours.
* Staff Food & Beverage Discount: 20% off all food and drinks.
* Team Events: Regular gatherings and team-building activities.
* Volunteering Days: Up to one paid day per year for external volunteering, with approval.