Want to benefit Queensland communities? The time is now to experience the difference at the Department of the Premier and Cabinet. Here, it's in your hands. Get close to the issues that matter most and impact the bigger picture. Join a team of change makers who will challenge and champion you.
The Ministerial Services IT team is looking for someone who thrives on solving problems, building relationships, and delivering results. We provide IT services to the Premier, Ministers, and their teams, and the Office of the Leader of the Opposition
prioritising excellence and high performance.
If you're an experienced IT Service Desk operator, with great problem solving ability and VIP clientelle experience, we want to hear from you.
About Us
For 165 years, the Department of the Premier and Cabinet has been building the foundations of Queensland, responding to the issues of today while ensuring stability and growth for the future. A role with the Department of the Premier and Cabinet offers incredible opportunity - for those ready to make it happen. As the central policy agency for the Queensland Government, our people influence and impact the work at the core of our state's public sector.
As part of the Ministerial Services IT team, you'll play a key role in delivering high quality IT support to VIP and Ministerial Services customers. This is your chance to join our Service Desk team - solving complex challenges, and contributing to the success of the Queensland government.
This role is based full time onsite at 1 William Street, Brisbane City, and requires after-hours on-call participation and intra-state travel.
What you'll bring to the role:
Your relevant experience and your ability to:
• Demonstrated experience in an IT Service Desk Officer role including all facets of IT Service Desk operations
• Well-developed customer service skills and VIP customer support experience with a customer-first focus
• Demonstrated experience in a dynamic and busy IT work environment with a proven ability to meet conflicting deadlines
• Demonstrated IT critical thinking skills
• Advanced computer support and deployment experience in Windows environment including Active Directory, EntraID, Group Policy, Print, Email services within a cloud-based environment
• Experience operating within an ITIL aligned environment
• Software patching and deployment experience
• Smart Device and IP telephony management
What you'll bring to the role
You'll draw on your good working knowledge of IT Service Desk operations, understanding and ability to communicate at all levels to manage and resolvecomplex issues and provide solutions to support our VIP customer base. This is an onsite role at 1 William Street, Brisbane City and requires participation in an on-call IT support roster. The role will require some after hours work and intra-state travel from time to time. A relevant tertiary qualification in an IT discipline, or a related field would be highly regarded.
Why Join Us
At DPC, you'll be part of a team that leads and connects the public sector, delivering outstanding advice and services that impact Queensland's future. It's in your hands.
How to apply
Please provide:
- Cover Letter - Submit a 1-2-page letter outlining your experience and why you are the most suitable candidate for the role.
- Resume - Provide a tailored resume, which highlights your work experience that is directly relevant to the responsibilities outlined in the role.
Further information on the responsibilities of the role and how to apply are found in the role description and applicant guide.
DPC is committed to working with you to discuss adjustments to ensure you can best demonstrate your suitability for the role.
If you would like to discuss the role or would like additional support/adjustments during recruitment, please contact Brett Allan on
Applications to remain current for 12 months