Administration/Support Coordination Assistant Disability Services - Grafton AWARD & CLASSIFICATIONAPPOINTMENT STATUSPROBATIONARY PERIODHOURSBASE LOCATIONPermanent6 MonthsUp to 35 Hours per weekGrafton Are you looking for a role working in an organisation that makes a real difference in the community and supports people living with a disability to reach their goals? Then this is the role for you! At the Family Centre we are proud to be NDIS providers. Our team is driven by a desire to assist people to achieve their goals and we take pride in providing high-quality services and support.Our Administration Worker/Support Coordination Assistant provides advanced administration support to the team. Training will also be provided in working with participants to manage and better understand their NDIS plans, navigate and coordinate connections to informal, mainstream, and community supports, and facilitate innovative progress towards achieving their goals. Upon completion of initial training, the role will be responsible for providing high-quality, NDIS-funded, Capacity Building Services. About the Role Key duties will include:Greet all visitors, ensuring they sign in and outRespond to incoming calls, service enquiries, and call distributionParticipate in intake to receive referrals and assess requests for TFC Disability ServicesRespond to service enquiries and complete both general and complex administration tasksManage onboarding workflow including assessment and documentation of participant needsSupport participant NDIS plan implementation, monitoring, and reviewCollaborate with healthcare professionals, families, and community organisationsProvide ongoing support and follow-up to ensure the effectiveness of servicesBuild strong relationships with participants, their families, and external service providersCo-operate and collaborate with other TFC staff and service providers to ensure coordinated service deliveryUpdate participant support plans and complete NDIS participant reportsRequired for this role:High level of administration experience in a fast-paced environmentHighly developed communication and interpersonal skills, both written and verbal, for establishing effective working relationships and ongoing rapport in the communityExceptional time management skills and the capacity to adapt to a changing environmentIntermediate skills in MS Office suite including Word, Excel, Outlook, and databasesA Current NDIS Worker Screen, Police Check and Working with Children Check, or able and willing to obtainRights to work in AustraliaHighly Desirable:Experience working within the community sector supporting people with disability, complex needs, and mental health challengesAn understanding of relevant legislation, NDIS Code of Conduct, and the range of community and mainstream services that may be required for participantsQualifications in Community Services, Counselling, Mental Health and/or Disability Supports Selection Criteria Tertiary qualifications in Administration or Business are an advantageExperience working in a fast-paced office or reception roleAdvanced IT skills & proficiency in the Microsoft Office SuiteExcellent customer service and relationship-building skillsSound organisation skillsHighly developed interpersonal, written, and oral communication skillsExperience in supporting referral processes to community and mainstream servicesCurrent driver's license and comprehensively insured vehicleThe Family Centre values diversity, lived experience, and cultural knowledge. We respect the place first nations people hold in our community and encourage applications from Aboriginal and Torres Strait Islander peoples. Equally, we encourage people with disabilities, and people from culturally diverse backgrounds to apply. How to Apply Please include your resume and a cover letter addressing the above selection criteria in your application. Download a copy of the position description below.We are only accepting applications that are submitted via the 'APPLY HERE' button below. Please do not submit your application by email.This position will remain open until it is filled. If you are interested in this position, do not hesitate to apply as we will be screening submissions as they come in.For more information about the position please contact Steve Simmons at using the subject line: Administration Worker/Support Coordination Assistant