Operations Manager – Travel & Operations
Melbourne | Full-time | Hybrid (2 WFH / 3 Office)
$85,000 – $90,000 + Super + Bonus
A well-established and growing travel organisation is seeking an experienced Operations Manager to lead travel operations across domestic and international programs. This senior role focuses on end-to-end travel operations management, team leadership, budgets and service delivery within a fast-paced travel environment.
Working closely with Product, Sales and Account teams, you will ensure travel operations are efficient, scalable and consistently deliver a high-quality customer experience.
The Opportunity
This role suits a confident travel operations leader who enjoys ownership, people management and operational problem-solving. You will play a key role in strengthening travel operations, improving systems and processes, and supporting the delivery of complex travel programs.
The Role
Lead and manage day-to-day travel operations across domestic and international programs
Oversee itinerary delivery, supplier fulfilment and in-trip travel operations support
Line manage, train and develop a travel operations team
Manage travel operations budgets, cost controls and supplier negotiations
Partner with Product on travel operations pricing, budgets and delivery
Resolve in-trip issues and manage operational changes
Identify opportunities to improve travel operations efficiency, quality and profitability
Maintain and improve travel operations systems, tools and processes
Analyse customer feedback and contribute to operational reporting
About You
Proven experience in travel operations management
Strong leadership background within travel or operations-led environments
Solid understanding of travel operations budgets, margins and cost control
Experience managing multi-supplier travel operations
Highly organised with excellent operations and time management skills
Confident communicator across Travel, Operations, Product and Sales teams
Solutions-focused and comfortable working to deadlines
What's on Offer
$85k – $90k + Super + Bonus
Hybrid working: 2 days WFH / 3 days office
Senior Travel & Operations leadership role
Long-term career opportunity within a growing travel organisation
Apply now Contact Alex at Travel Trade Recruitment via email on or call for a confidential discussion.