POSITION
- Global leader in luxury champagne, wines & spirits
- Hybrid working and agile workspaces that encourage flexibility and connectivity
- Great benefits that promote learning, wellbeing and brand engagement
**WHO WE ARE**
As the Wines & Spirits division of LVMH Group, Moët Hennessy is a leader in champagnes, wines and spirits in Australia and globally, with brands such as Dom Pérignon, Moët & Chandon, Veuve Clicquot, Cloudy Bay and Hennessy - amongst others. These exceptional products from around the world are a collection of rare brands where heritage and innovation, authenticity and creativity, converge.
"Our 25 Houses are all inspired by the same spirit of perfection, shaped by the ongoing quest for innovation they pursue daily, from production and marketing to distribution, in order to continually strengthen the appeal and reputation of our brands." Philippe Schaus, CEO of Moët Hennessy.
**THE OPPORTUNITY**
Moët Hennessy Australia & New Zealand has an exciting opportunity for a **Private Sales Coordinator** to join our team in Sydney. Reporting to our Private Client Director, this role will be responsible for, but not limited to:
- Managing all administration for the Private Sales team such as database maintenance, marketing budgets and tools, travel & expenses, purchase orders, general reporting and gifting opportunities.
- Assisting in the execution of clienteling initiatives and bespoke events for the Private Client network, delivering a high level of quality and support.
- Assisting in the management of the Shopify platform Maison One and offline orders for High-Net-Worth Individuals (UHNW) and direct-to-consumer (HNW) sales, always ensuring that Sales Tools (i.e. Shopify, manual orders, etc) are operating with a customer-centric focus.
- Being a client ambassador by providing exceptional customer service and maximising client engagement through bespoke experiences.
- Responding promptly and accurately to all team and client queries, communicating with elegance and integrity at all times.
- Partnering with Customer Service to ensure in full, on time deliveries and regularly following up on the process to deliver an exceptional customer journey.
- Providing support in processing any online and/or manual orders via Customer Service and/or Shopify.
- Providing technical advice to customers on navigating the ordering process.
PROFILE
**WHO YOU ARE**
At Moët Hennessy we believe in embodying our five values in everything that we do - you will have an engaging personality and a spirit of conquest approach to work and life, being able to influence key stakeholders with elegance and integrity to achieve business wins. You enjoy working as part of a team, sharing knowledge and insights of past experiences and new learnings. You also appreciate the finer things in life but acknowledge that all things must be practiced with epicureanism in mind.
To be successful in this role, you will require the following skills and experience:
- At least 2 years of experience in an administration or coordination role
- Knowledge of sales and client relationship management would be beneficial
- Strong work ethic and commitments with great attention to detail
- Excellent administration and organisational skills, with ability to multi-tasks and prioritise
- Strong aptitude for event coordination/management
- Excellent understanding of the luxury industry
- Proven track record in consistently delivering results and meeting challenging deadlines
- Excellent presentation and communication skills
- Good computer literacy skills
ADDITIONAL INFORMATION
**THE BENEFITS**
We constantly strive to create the best employee experience, shaping the organisation and our culture with people in mind. As a result, our benefits program is continuously reviewed and evolves to ensure that what we offer is relevant to the needs of our team and the business. Currently, our program includes benefits such as:
- Hybrid working
- Wellbeing - flex leave days, annual flu shots, summer Friday's
- 14 weeks paid parental leave
- Product allowance
- Public transport allowance for travel to and from the office
- Volunteer days
- Study leave
- Career development and mobility
Moët Hennessy is proud to be an equal opportunity employer, we celebrate and welcome diversity and are committed to creating an inclusive environment. If this sounds like an organisation and opportunity that you would like to explore, please send through your resume today.