Posted: 11 September
Offer description
Job Overview
The IT Support Associate is responsible for providing technical assistance to PC and Mac users, managing user onboarding/offboarding, and ensuring the smooth operation of IT systems.
* Provide level 1 and 2 support to PC and Mac users across the organization
* Manage the full IT lifecycle for employees, ensuring seamless onboarding and offboarding experiences
* Administer corporate IT systems, including Microsoft 365 services
* Oversee onsite hardware repairs and maintenance to minimize downtime
* Set up new devices using cloud-based tools like Endpoint Manager (Intune), Ninja, and JAMF
* Monitor and maintain IT infrastructure, including servers, system health, and inventory
* Ensure continuous, reliable IT operations with minimal disruptions
* Support IT project rollouts in collaboration with the IT Support Manager
* Maintain clear, up-to-date IT documentation
* Respond to daily incidents, service requests, and technical issues involving hardware, software, and networks
This role requires a strong understanding of IT systems, excellent problem-solving skills, and effective communication abilities.
* Bachelor's degree in Computer Science, Information Technology, or related field
* 2+ years of experience in IT support or related field
* Strong knowledge of Microsoft 365 services, cloud-based tools, and IT infrastructure
* Excellent problem-solving and communication skills
The ideal candidate will possess a strong passion for IT, a proactive approach to problem-solving, and a commitment to delivering exceptional customer service.
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* Competitive salary and benefits package
* Opportunities for career growth and advancement
We are committed to creating a workplace that values diversity, equity, and inclusion. If you are a motivated and talented individual looking to make a meaningful contribution, we encourage you to apply for this exciting opportunity.
