Overview
Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
Mounties Group has over 250,000 members using our services across a broad range of industry sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. We employ over 1,000 people and are growing, particularly in the Health and Wellbeing segment. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.
The Role
Invitation to Health, part of Mounties Care, has a collaborative team approach that is a core part of our model, with a team of passionate and highly trained doctors and complementary practitioners working closely together. This role is for an experienced and dedicated Receptionist on a part-time basis, working 3-4 days per week, at our GP clinic in Wyoming, NSW.
Reporting to the Practice Manager, you will be responsible for providing exceptional customer service and be the first point of contact for patient support and enquiries.
Responsibilities
* Helps patients by scheduling appointments and maintaining records and accounts.
* Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
* Keeps patient appointments on schedule by notifying provider of patient's arrival.
* Comforts patients by anticipating anxieties, answering questions, and maintaining the reception area.
* Maintains patient accounts by obtaining, recording, and updating personal and financial information.
* Obtains revenue by recording and updating financial information, recording and collecting patient charges.
* Maintains business office inventory and equipment by checking stock, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
* Helps patients in distress by responding to emergencies.
* Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
* Maintains operations by following policies and procedures, reporting needed changes.
* Contributes to team effort by accomplishing related tasks as needed.
In Your Toolkit
To be successful in securing this role, you will ideally possess the following skills and experiences:
* At least one year experience in a similar medical receptionist position
* Excellent written and verbal communication skills
* Strong organisation skills
* Ability to work effectively in a team and work independently
* Highly organised and excellent time management skills
* A positive can-do attitude
* Proficient computer skills
If you believe you are the right person for this position, apply today and don't miss out on this exciting opportunity.
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