Job Category: Community Services and Development
Make a difference where it matters most
At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
We are dedicated to supporting the well-being of our residents and contributing to a better future for all Australians.
Why you will love working with us
* Purposeful impact – make a meaningful difference in people's lives by supporting inclusive, safe, and affordable housing.
* Growth and development – enhance your skills and advance your career through tailored learning opportunities.
* Balance that works – enjoy flexible working arrangements suited to your lifestyle.
* Valuable benefits – increase your income through salary packaging and 16 weeks of paid parental leave.
* Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.
Job Description
About the role
You will support residents to maintain safe, secure, and sustainable tenancies by delivering respectful, person-centred housing services. Your work will directly improve lives, strengthen communities, and contribute to a more inclusive housing system.
This role is ideal for someone who excels at building trust, navigating complex situations with empathy, and juggling competing priorities in a fast-paced environment.
* Build respectful, trusted relationships with residents and support their housing journey.
* Manage the end-to-end tenancy process.
* Collaborate with support providers to address complex needs and sustain tenancies.
* Monitor and manage arrears and rent payments with empathy and consistency.
* Promote community wellbeing through safe and inclusive housing environments.
* Contribute to ongoing service improvement aligned with our strategic priorities.
Our Team
The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction.
Desired Skills and Experience
About you
You're passionate about social impact, housing, and equity and ready to contribute your skills to something bigger.
You will have:
* Experience in tenancy management, community housing, or customer service.
* Excellent communication skills and emotional intelligence, particularly when working with vulnerable people.
* Confidence navigating rent arrears, anti-social behaviour, and tenancy obligations.
* A collaborative, solutions-focused approach.
* Qualifications in housing, social services, or related fields (or equivalent experience).
You must agree to undergo any required employment screening.
We value unique experiences and perspectives.
Our Values in Action
* Putting people first – we listen, respect, and respond to our communities.
* Working together – collaboration helps us achieve better outcomes.
* Doing the right thing – we act with integrity and accountability.
* Acting boldly – we innovate to address current housing challenges.
We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
Belong at Housing Choices
We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.
We support inclusive hiring practices and provide equal opportunities for all applicants.