SERVICE CO-ORDINATOR – HD PUMPS (WINNELLIE)
Smart systems. Real-world impact. A team that gets things done.
HD Pumps is seeking a capable and highly organised Service Co-ordinator to join our Winnellie team. This is a critical operational role within our service department, suited to someone who enjoys taking ownership of workflows, coordinating multiple moving parts, and ensuring customers and technicians are always aligned.
In this role, you'll act as the central coordination point between customers, service technicians, and the Service Manager. A significant portion of your time will be spent managing quoting and invoicing for service work, maintaining accurate job records, and proactively communicating with customers about job progress and scheduling.
You will play a hands-on role in keeping the service department running efficiently, supporting planning, job tracking, and internal organisation while ensuring service documentation and financial records are complete, accurate, and up to date.
You'll work across our core systems, including MYOB Acumatica (invoicing and financial administration) and TimeTrak (job management and scheduling), and will be relied upon to use these systems confidently and accurately.
HD Pumps is a locally owned and operated family business with over 40 years of experience servicing the Northern Territory and beyond. We are committed to fostering a supportive, inclusive workplace and strongly encourage Aboriginal and Torres Strait Islander peoples and Defence Force veterans to apply.
If you're looking for a role where your organisation, judgement, and communication skills genuinely matter — we'd like to hear from you.
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What You'll Be Doing
This role carries day-to-day responsibility for service coordination and administration, including:
* Coordinating service jobs end-to-end, ensuring all stages are tracked and documented
* Preparing, issuing, and finalising service quotes and invoices
* Maintaining accurate service job records, checklists, and supporting documentation
* Using TimeTrak to:
* Monitor job progress and technician availability
* Assist with job scheduling and workload planning
* Review and support accurate technician time entries
* Acting as a primary point of contact for customers, providing clear updates on job status, timing, and next steps
* Liaising closely with service technicians and the Service Manager to resolve scheduling issues and keep work flowing
* Supporting service department operations, including:
* Coordinating service vehicle servicing and maintenance records
* Ensuring service processes and records remain organised and compliant
* Providing general administrative and coordination support to the service department and broader business
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What We're Looking For
This role suits someone who is confident, dependable, and comfortable operating with a high level of responsibility.
Essential skills and attributes:
* Proven experience in a coordination, service administration, or operational support role
* Strong organisational skills and the ability to manage competing priorities
* High attention to detail, particularly with financial documents, job records, and system data
* Clear, professional communication skills with customers, technicians, and management
* Confidence using business systems and software
* Solid general computer skills, including Excel, Outlook, and Word
* Basic proficiency with Excel formulas
* Minimum 1+ year experience in a service, trades, or customer-facing environment
* Willingness to learn and take ownership of service processes and systems
Highly regarded (but not essential):
* Experience with MYOB Acumatica or similar ERP/invoicing systems
* Experience using job management or scheduling systems such as TimeTrak
* Background in a service, trades, industrial, or technical environment
* Exposure to pumps, hydraulics, water, or related industries
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Other Essentials
* Ability to occasionally lift items up to 15kg
* Ability to pass a police check
* Current NT driver's licence
* Australian work rights
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Why Join HD Pumps?
* A key role in a well-established, Territory-owned business
* The opportunity to take ownership of service coordination and systems
* Work closely with an experienced service team where your contribution is visible and valued
* Competitive salary aligned with responsibility and capability
* A role that offers variety, stability, and long-term opportunity
ABOUT HD PUMPS
HD Pumps have been supplying and servicing pumps and pumping systems for the domestic, commercial, industrial and agricultural sectors across Darwin and Northern Australia for over 40 years.
Aside from just pumps we have a large range of quality irrigation, pressure cleaning and pest and weed control equipment which is backed by professional after sales service and replacement parts.
We also offer a full range of pool equipment, chemicals and maintenance services that are available to pool and spa owners across the greater Darwin region.
HD Pumps - Making Water Work
OUR MISSION
We are dedicated to Making Water Work for our customers by supplying quality, efficient products and professional, expert service.
OUR VISION
To be the first-choice supplier of products and services to the pump and water equipment market.
OUR COMPANY VALUES
OUR CUSTOMER'S EXPERIENCE
We aim to be our customers first-choice by delivering positive, professional experiences through every contact with our business.
TEAMWORK
We believe in working together to create a productive, inclusive and enjoyable environment, that is supportive and encourages personal growth.
PERSONAL RESPONSIBILITY
We are personally responsible for our actions and for delivering on our commitments.
QUALITY, EFFICIENCY & PROFESSIONALISM
We supply quality, efficient products and services to our customers, in a consistently professional manner.
SAFETY
We prioritise safety to ensure not only our teams wellbeing, but that of our contractors, our clients and the communities in which we operate.
COMMUNITY ENGAGEMENT
We continuously seek opportunities to embrace and support the communities in which we live and work.
For more information about us visit