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Key Responsibilities
* Conduct forecasting and capacity planning to ensure optimal staffing levels.
* Support scheduling and make real-time adjustments to meet service demands effectively.
* Monitor and report on key performance metrics to drive operational efficiency.
* Work closely with cross-functional teams to align on CX goals and staffing requirements.
* Enhance reporting processes and tools through automation and advanced data analysis.
* Perform other tasks as assigned by the line manager.
Job Requirements
* Bachelor's degree in business Analytics, Statistics, Information Systems, or a related field. Master's degree is a plus.
* At least 2 or 3 years in data analysis, reporting, or customer experience-related roles.
* Ability to communicate with other related departments.
* Good English and knowledge in advance Excel, SQL, Power BI/Tableau, Python or R (optional but preferred), and CRM systems.
* Ability to work on new system.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Research, Analyst, and Information Technology
* Industries
Banking
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