Service & Warranty Site Manager - SheppartonLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.Incredible opportunity to work within our high performing Service & Warranty team handling customers in and around the Shepparton and Surrounding Areas, servicing our customers, maintaining reasonable 90 day servicing ability and resultant customer satisfaction.
Work with our experienced Service & Warranty Team being scheduled to attend our customers who have moved in to their Metricon home.ResponsibilitiesEnsure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely mannerCompleting Inspections in Customer's homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costingsExplain to customers how to use products and ensure that customers have all required manualsBe on time to appointments and phone to cancel or change appointments if emergency delays occurAd Hoc Site Inspections for active jobsEnsure in office works are undertaken to both Metricon and current industry standardsAttend required department office day, as well as playing an active part of team developmentProgress efficiently through both the diagnostic and action stages of each allocated home; andUp to date recording were required with all reports.Benefits$$$ + Car + Ipad + MobileBe supported by a Management Team that has a Culture Where U MatterOn-going learning and development opportunities to help build your skills and reach your potentialNo two days are the same and no two customers are the same you work with so learn each and everyday on the jobMetricon Homes – Australia largest and #1 Home Builder for the 9th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesYou Matter!
Physicall fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; andExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.The successful candidate will haveA trade background in the construction industry would be an advantage ideally in carpentryExperience in a customer service/contact role is requiredExperience in the building industry (preferable in the volume recent home environment)Cert IV in Building is highly regardedThe ability to manage self and others in a time critical environment is of utmost importanceWorking knowledge of Australian Building Codes, standards and regulations; andA GREAT ATTITUDE!!
!!If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now!
This role requires a national police check and medical to be undertaken by the successful applicant prior to commencing.
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📌 Service & Warranty Site Manager
🏢 Metricon
📍 Shepparton